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Topic: Problem with Brand List Element

fabio

Participant

January 29, 2019 9:24 am

Hello, i’m trying to use brand list element, but i would to show only a selected group of brand (the men’s brands only in its page, and the women’s in the other page).
I selected the brands in element’s settings area, but when i publish the page, all the brand are shown.
I made anything wrong?
The urls interested are:
http://www.rizziasola.com/designer-donna/
http://www.rizziasola.com/designer-uomo/
Site URL: hidden
Theme version: 5.1.5
WooCommerce version: 3.5.4

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Rose Tyler

Support staff

January 30, 2019 8:52 am

Hello,

Please provide temporary wp-admin access, so I can take a closer look.

Regards

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fabio

Participant

January 30, 2019 9:09 am

Hello, i send username and password in private area.
Best Regards

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Olga Barlow

Support staff

January 30, 2019 5:18 pm

Hello,

Provide us with FTP access to check the issue in more details and help you to fix it.

Regards

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fabio

Participant

February 4, 2019 10:00 am

Hi, i send ftp configuration in private area.
best regards

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Rose Tyler

Support staff

February 4, 2019 1:54 pm

Hello,

Please clear cache and check now.

Regards

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fabio

Participant

February 8, 2019 10:47 am

Thanks, now it works. Wich was the problem? a misconfiguration or did you edit file via ftp?
Could i ask why in the url page of single brand appear suffix “page_id4402”?
How can i modify or hide it?

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Rose Tyler

Support staff

February 8, 2019 4:24 pm

You’re welcome!
1) It was a bug and fix for this will be added in the next update of the theme.
2) Please check the page of a single brand now.
“8theme brand permalink settings” option can’t be re-saved (changed) via Settings > Permalinks in your Dashboard. “brand_custom_base” was set as “page_id4402” in the database. We’ve changed “page_id4402” to “shop” (via files of Core plugin) so now “brand_custom_base” is “shop” in the DB.
The problem with changing “8theme permalink settings” can be caused by some of your security plugins or server settings.

Regards

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