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Problem with banner shop - by Elgaroe - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: Elgaroe
    Elgaroe
    Participant
    April 9, 2021 at 21:20

    hello I have a problem with the banner shop attached video, when I change the page it is misconfigured.
    Thanks
    https://www.dropbox.com/s/8gsf2y33gs4jtyu/EMOCIONES%20Archives%20-%20Cuentos%20en%20la%20cabeza%20-%20Mozilla%20Firefox%202021-04-09%2021-17-09.mp4?dl=0

    #283412 Copied Theme version: 7.2.6 WooCommerce version: 5.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2021 at 06:32

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look at your settings.

    Regards

    #283421 Copied
    Avatar: Elgaroe
    Elgaroe
    Participant
    April 10, 2021 at 09:01

    sometimes you have to enter the credentials 2 times to enter

    Please contact administrator
    for this information.
    #283436 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2021 at 09:21

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check how it works then.
    If this independent of plugins, provide FTP access, we will check the issue more deeply.

    Regards

    #283441 Copied
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