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  Elgaroe

  Participant

  April 9, 2021 at 21:20

  hello I have a problem with the banner shop attached video, when I change the page it is misconfigured.
  Thanks
  https://www.dropbox.com/s/8gsf2y33gs4jtyu/EMOCIONES%20Archives%20-%20Cuentos%20en%20la%20cabeza%20-%20Mozilla%20Firefox%202021-04-09%2021-17-09.mp4?dl=0

  #283412 Copied Theme version: 7.2.6 WooCommerce version: 5.0

  3 Answers

  

  Rose Tyler

  Support staff

  April 10, 2021 at 06:32

  Hello,

  Please provide temporary wp-admin access, so we can take a closer look at your settings.

  Regards

  #283421 Copied
  

  Elgaroe

  Participant

  April 10, 2021 at 09:01

  sometimes you have to enter the credentials 2 times to enter

  Please contact administrator
  for this information.

  #283436 Copied
  

  Rose Tyler

  Support staff

  April 10, 2021 at 09:21

  Hello,

  Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
  If this independent of plugins, provide FTP access, we will check the issue more deeply.

  Regards

  #283441 Copied