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Problem to import Demo - by Gaepan - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

Gaepan

Participant

February 1, 2016 at 11:16

I’ve a problem to import any Demo.
When i try to import the base Demo content I receive the following errors:

mkdir(): File exists in /var/www/vhosts/galleriaraffaello.com/httpdocs/wp-content/themes/royal/framework/import.php on line 15

I receive the same error also when i try to import any version Demo.

Can you help me??

#111032 Copied Theme version: Royal Theme vs 2.6 WooCommerce version: Versione 2.5.1

8 Answers

Robert Hall

Support staff

February 1, 2016 at 11:26

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#111037 Copied

Gaepan

Participant

February 1, 2016 at 11:32

This is the credentials

Please, contact administrator
for this information.

#111039 Copied

Robert Hall

Support staff

February 1, 2016 at 12:29

I’ve fixed this issue. Please check.

Regards,
Robert Hall.

#111049 Copied

Gaepan

Participant

February 1, 2016 at 13:00

Now i have another problem:
failed to import media when i try to import any theme version

#111061 Copied

Robert Hall

Support staff

February 1, 2016 at 13:08

What template version exactly do you want to use?
There is a bug with automatic images import and we can upload them manually for you.
Sorry for inconvenience.

Regards,
Robert Hall.

#111065 Copied

Gaepan

Participant

February 1, 2016 at 13:18

I want to use jewelry version thanks

Regards,
Gaepan

#111068 Copied

Gaepan

Participant

February 1, 2016 at 13:30

And just another question i’ve this message:
OptionTree has outdated data that should be removed. Please go to OptionTree Cleanup for more information.
what should I do??

#111072 Copied

Robert Hall

Support staff

February 1, 2016 at 14:55

I’ve imported slider and banner images. Please check it.

And just another question i’ve this message:
OptionTree has outdated data that should be removed. Please go to OptionTree Cleanup for more information.
what should I do??

You can ignore this message.

Regards,
Robert Hall.

#111091 Copied
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