• 

  Gaepan

  Participant

  February 1, 2016 at 11:16

  I’ve a problem to import any Demo.
  When i try to import the base Demo content I receive the following errors:

  mkdir(): File exists in /var/www/vhosts/galleriaraffaello.com/httpdocs/wp-content/themes/royal/framework/import.php on line 15

  I receive the same error also when i try to import any version Demo.

  Can you help me??

  #111032 Copied Theme version: Royal Theme vs 2.6 WooCommerce version: Versione 2.5.1
  8 Answers
  

  Robert Hall

  Participant

  February 1, 2016 at 11:26

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #111037 Copied
  

  Gaepan

  Participant

  February 1, 2016 at 11:32

  This is the credentials

  Please, contact administrator
  for this information.

  #111039 Copied
  

  Robert Hall

  Participant

  February 1, 2016 at 12:29

  I’ve fixed this issue. Please check.

  Regards,
  Robert Hall.

  #111049 Copied
  

  Gaepan

  Participant

  February 1, 2016 at 13:00

  Now i have another problem:
  failed to import media when i try to import any theme version

  #111061 Copied
  

  Robert Hall

  Participant

  February 1, 2016 at 13:08

  What template version exactly do you want to use?
  There is a bug with automatic images import and we can upload them manually for you.
  Sorry for inconvenience.

  Regards,
  Robert Hall.

  #111065 Copied
  

  Gaepan

  Participant

  February 1, 2016 at 13:18

  I want to use jewelry version thanks

  Regards,
  Gaepan

  #111068 Copied
  

  Gaepan

  Participant

  February 1, 2016 at 13:30

  And just another question i’ve this message:
  OptionTree has outdated data that should be removed. Please go to OptionTree Cleanup for more information.
  what should I do??

  #111072 Copied
  

  Robert Hall

  Participant

  February 1, 2016 at 14:55

  I’ve imported slider and banner images. Please check it.

  And just another question i’ve this message:
  OptionTree has outdated data that should be removed. Please go to OptionTree Cleanup for more information.
  what should I do??

  You can ignore this message.

  Regards,
  Robert Hall.

  #111091 Copied
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