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Problem : products image and products slider do not display

This topic has 8 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

popcorner

Participant

November 14, 2018 at 10:55

Hi
I’m working on a fashion accessories adaptation of Xstore, but facing a huge problem … formerly not perfect my products sliders and product images (in the product page) do not display (or load)) anymore :/

I’ve tried to install (after the problem has appeared) Smart Variations Images Pro (under licence) but no way to make it ok.

Please, could someone find me a solution

ps : the products can be seen in the shop page (?!)

> homepage (no product slider) : http://bellemme.com/

> shop page : http://bellemme.com/boutique

> product page exemple (no images) : http://bellemme.com/produit/sac-charlotte

Please, contact administrator
for this information.

#203848 Copied

7 Answers

Rose Tyler

Support staff

November 14, 2018 at 11:24

Hello,

Is XStore Corre plugin activated on your site? https://www.8theme.com/documentation/xstore/plugins/included-plugins/
Please provide temporary wp-admin access so we can take a closer look.

Regards

#203857 Copied

popcorner

Participant

November 14, 2018 at 11:58

yes I think it is activated ; but I have this message :

Xstore Core plugin requires the following theme: Xstore v5.1.1 or higher.
Downgrade the plugin to version 1.0.23 to use it with the current theme version. 1.0.23 plugin version you can find here

Please, contact administrator
for this information.

#203859 Copied

Rose Tyler

Support staff

November 14, 2018 at 13:20

Please update XStore theme to 5.1.1 version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ that if fully compatible with the latest woocommerce version.
Don’t keep enabled all the plugins that come bundled with XStore theme. Read about required and recommended plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , check what recommended plugins you really plan to use depending on options that plugins offer and then enable them. Because every additional plugin slows down a site a little bit and there is no need to keep it enabled if you don’t use its options.
Also, please watch this video about Variation Swatches in our theme – https://youtu.be/XO-PDvhPypc

Regards

#203862 Copied

popcorner

Participant

November 14, 2018 at 14:57

Thks for that answer

I did it and it restored a section that didn’t appear before on homepage, but still not my products there.
For the product page it seems to be alright

For my remaining problem on homepage, do you know which plugin to uninstall first ? Otherwise, it now says (for homepage) that it encounters an ajax error (on HP)

My WP also asks me to update the woocommerce database, do you now how to make a backup of it (just the classic export) ? Should i do it ?

And, do you have any idea of which plugin could cause a compatibility problem ?

regards

#203876 Copied

Rose Tyler

Support staff

November 14, 2018 at 16:33

Please check your site now. We’ve uninstalled some of the plugins that come bundled with our theme but are not required. Please read the description before activation any plugin to be sure that it is really required on your site – https://www.8theme.com/documentation/xstore/plugins/included-plugins/
Also, we’ve installed W3 Total Cache plugin that will help to speed up your site and updated some of plugins.

Regards

#203894 Copied

popcorner

Participant

November 14, 2018 at 21:10

Thank you for this perfect support ! Seems to be much more ok ; Iat least i can now work on the content of this website. Thanks again

Regards

#203907 Copied

Rose Tyler

Support staff

November 15, 2018 at 08:31

You’re welcome!

Regards

#203925 Copied
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