• 

  Carmen

  Participant

  January 28, 2020 at 08:20

  The Product Categories Widget is on the left, but sometimes disappears and leaves on the right.

  Disorganized and obfuscated and reduced opacity

  Please see this https://prnt.sc/qtuo64 https://prnt.sc/qtuoh2 https://prnt.sc/qtus17

  Why does this happen ?

  Please, contact administrator
  for this information.

  #228975 Copied Theme version: 6.2.8.1
  9 Answers
  

  Olga Barlow

  Participant

  January 28, 2020 at 11:31

  Hello,

  Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

  Regards

  #228986 Copied
  

  Carmen

  Participant

  January 28, 2020 at 12:04

  Hi!

  Chek

  Please contact administrator
  for this information.

  #228992 Copied
  

  Olga Barlow

  Participant

  January 28, 2020 at 18:44

  Hello,

  Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

  Regards

  #229014 Copied
  

  Olga Barlow

  Participant

  January 29, 2020 at 14:21

  Hello,

  Something is wrong with FTP user permissions, our developers are not able to save any changes http://prntscr.com/qujdkk
  Could you please check and fix to allow us to proceed?

  Regards

  #229056 Copied
  

  Carmen

  Participant

  January 30, 2020 at 07:51

  Hi

  I reset File permissions .

  Try again

  #229093 Copied
  

  Olga Barlow

  Participant

  January 31, 2020 at 17:24

  Hello,

  We finally found the reason of the issue, it’s Sticky header. Our developers are working on fix of this bug. They will be able to continue on Monday. Take our apologies for this delay and thank you for your understanding and patience.

  Regards

  #229205 Copied
  

  Olga Barlow

  Participant

  February 4, 2020 at 16:12

  Hello,

  Our developers are trying to connect to your FTP but get the error http://prntscr.com/qxg6v1
  Could you, please, check and fix the problem to allow us to proceed with the fix for the sticky sidebar?

  Regards

  #229353 Copied
  

  Carmen

  Participant

  February 17, 2020 at 10:05

  Hi

  apologies for this delay .

  use this credencial

  Please contact administrator
  for this information.

  #229893 Copied
  

  Rose Tyler

  Support staff

  February 19, 2020 at 09:00

  Hello,

  Please check the sidebar now.

  Regards

  #229942 Copied
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