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Problem on Shop Page when a product is selected

This topic has 11 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Sebastian

Sebastian

Participant

September 2, 2020 at 01:59

When I access to the shop page on my ecommerce, and I have selected a product on the cart (or more than one), the elements on the page change and it shows on the same page the payment and shipping options, and on the bottom of it the usual shop page. Instead of just the products of the shop as usual.

https://www.artesaniasconhistoria.com/tienda

I don’t know why the payment options elements appears on the page when I select an item for the cart. When the cart is empty it doesn’t happen!

Would be great to have some help with this.

Please, contact administrator
for this information.

#250206 Copied Theme version: 7 WooCommerce version: 4.4.1

10 Answers

Rose Tyler

Support staff

September 2, 2020 at 07:04

Hello,

Thanks for using our theme.
Please provide some screenshots for a better understanding.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg

Regards

#250209 Copied

Sebastian

Participant

September 3, 2020 at 22:47

Thanks for your reply, I added some screenshots about the issue (they will be up for 48 hours).
On the first one you can see the shop showing the products on the store in the right way it supposed to but on the second one, when I’ve got selected an item on the shopping cart and I reload the page, it shows me the payment and billing info before the items on the store.

Image 1: https://ibb.co/LprWP47
Image 2: https://ibb.co/nsFfyYQ

best regards

#250443 Copied

Rose Tyler

Support staff

September 4, 2020 at 13:06

Please set the administrator role for the user in the Dashboard. Also, provide temporary FTP access.
Did you make changes in child theme files? Is there the same situation when all 3rd party plugins are disabled?

Regards

#250507 Copied

Sebastian

Participant

September 4, 2020 at 21:46

Now you can access being an admin, sorry about that.

I didn’t make changes on the theme, I just used Loco Translate to translate some words to Spanish (just strings). I tried desactivating this plugin and still happening.

Please contact administrator
for this information.

#250565 Copied

Rose Tyler

Support staff

September 5, 2020 at 07:47

Thanks for the reply.
Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

#250576 Copied

Sebastian

Participant

September 5, 2020 at 21:38

Hello, I’m sending you the access on private.

Please contact administrator
for this information.

#250621 Copied

Rose Tyler

Support staff

September 6, 2020 at 08:31

Hello,

You provided FTP to empty directory https://prnt.sc/ucdcgp Check the destination folder of the FTP user.

Regards

#250637 Copied

Sebastian

Participant

September 6, 2020 at 15:09

I think I did it right this time. Sorry about that. Please check again with this information, I tried using Firezilla and I think it worked.

Please contact administrator
for this information.

#250669 Copied

Rose Tyler

Support staff

September 8, 2020 at 08:54

Checkout shortcode was added in your Shop page content https://prnt.sc/udgyuh
Please check now.

Regards

#250758 Copied

Sebastian

Participant

September 9, 2020 at 01:31

Thank you so much!

#250848 Copied
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Problem on Shop Page when a product is selected

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