Return to previous page

Problem on Cart after upgrading to legenda 2.7

This topic has 15 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

langhedev

Participant

May 7, 2015 at 09:27

Hello,
after upgrading to legenda 2.7 on our test enviroment I have a problem on the cart page, as you can see from this screenshot
https://d1x0mwiac2rqwt.cloudfront.net/4bac2abd185172cc9809042a95456640/as/ScreenClip.png
the whole total and go to the checkout part is missing…

Any ideas?
thx

#62347 Copied Theme version: 2.7 WooCommerce version: 3.3.8

14 Answers

Robert Hall

Support staff

May 7, 2015 at 09:38

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#62349 Copied

Brian Johnson

Member

May 7, 2015 at 09:41

Hello

Please provide us with wp-admin and ftp credentials to your site.

With best regards
Brian Johnson

#62350 Copied

langhedev

Participant

May 8, 2015 at 08:59

Hi Brian, thank you 🙂
Here you go.
Since it’s a test enviroment I’ve included instruction to change your host file to access the website.

Best

Please, contact administrator
for this information.

#62600 Copied

Robert Hall

Support staff

May 8, 2015 at 09:03

Hello,

Sorry, but your credentials isn’t correct. Please change password and provide us again.

Regards,
Robert Hall.

#62603 Copied

langhedev

Participant

May 8, 2015 at 09:38

There was a problem with the forum’s form: the ampersand gets convertend in &
I’ve pasted a new psw without special characters

Please, contact administrator
for this information.

#62618 Copied

Eva Kemp

Support staff

May 8, 2015 at 09:48

Hello,

Unfortunately we still can connect nor to wp-admin panel neither to FTP.
Please check the credentials and provide us with correct link to wp-admin.

Thank you.
Regards,
Eva Kemp.

#62621 Copied

langhedev

Participant

May 9, 2015 at 15:35

Hi Eva,

Regarding wordpress: just to be sure, have you modified your hosts file as indicated in the previous messages?
Your user exists only on the staging server and not in production, to make it work you have to configure your hosts file by adding this line:

fonsvinum.com 81.201.5.181

Regarding FTP, what client are you using? Can you tell me how it’s configured?

Because I’ve tested and double checked it and I can access both FTP and WP dashboard with those credentials

#62945 Copied

Eva Kemp

Support staff

May 11, 2015 at 10:17

Hello,

I’ve checked your site and Cart page is working fine:
https://s3.amazonaws.com/fvd-data/notes/168674/1431335631-Il7eZx/screen.png

Please clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#63062 Copied

langhedev

Participant

May 11, 2015 at 15:24

Hi Eva, please carefully read the thread 🙂
We have updated legenda ONLY on our staging enviroment before upgrading it on the live site. You see the cart working because you are navigating on the live version.

To access the staging enviroment you need to change your host file for the domain fonsvinum.com by adding this line in it:

fonsvinum.com 81.201.5.181

Once you save the file, when you’ll type fonsvinum.com in the browser bar, you’ll be automatically taken to the staging server.

That’s also the reason why you’re not able to login (the 8theme user exists only on the staging server)

best

#63206 Copied

Eva Kemp

Support staff

May 11, 2015 at 16:15

Hello,

I was able to connect to wp-admin panel.
You had to write correct content for hosts file. It should be
81.201.5.181 fonsvinum.com and not
fonsvinum.com 81.201.5.181.

Please specify what folder your site files are located in via FTP and what the destination of the theme directory is.
Please give us correct path.

Thank you.
Regards,
Eva Kemp.

#63223 Copied

langhedev

Participant

May 12, 2015 at 06:46

Hi Eva,
thank you 🙂

THEME files are located in /wp-content/themes/legenda/
MEDIA files for the fonsvinum.com website are located in /wp-content/blogs.dir/142

best

#63317 Copied

Eva Kemp

Support staff

May 12, 2015 at 09:03

Hello,

I’ve reuploaded “woocommerce” folder in theme directory.
Please clear your browser cache and check Cart page.

Thank you.
Regards,
Eva Kemp.

#63343 Copied

langhedev

Participant

May 12, 2015 at 15:55

Hi Eva,
it’s working now…

Just for my information, what files where missing/wrong?

#63479 Copied

Eva Kemp

Support staff

May 12, 2015 at 16:09

Hello,

Old files in “woocommerce” folder weren’t overwritten, so I deleted it and reuploaded the folder from new version of the theme.

Regards,
Eva Kemp.

#63480 Copied
Viewing 15 results - 1 through 15 (of 15 total)