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  tabascow

  Participant

  December 6, 2014 at 19:53

  Hello,
  Everytime i try to install Ultimate addon for visual composer, i get a blank page. front side or admin section. I have to manually delete the plugin directory to get my site back to normal.

  Any idea on what’s happening?
  I saw that other users experienced the same problem, but i couldn’t see a clear answer to that problem.

  Thkx in advance.

  #28395 Copied
  14 Answers
  

  Eva Kemp

  Participant

  December 8, 2014 at 10:45

  Hello,

  Please provide us with wp-admin panel and FTP credentials in Private Content to check the issue.

  Regards,
  Eva Kemp.

  #28467 Copied
  

  tabascow

  Participant

  December 12, 2014 at 09:42

  Hi There, Could you create an ssh key on your side (basic settings) so i can provide you with access on my sftp server ?

  Thkx in advance.

  #29205 Copied
  

  Eva Kemp

  Participant

  December 12, 2014 at 17:14

  Hello,

  Could you please create a FTP user for us?

  Thank you.
  Regards,
  Eva Kemp.

  #29300 Copied
  

  tabascow

  Participant

  December 12, 2014 at 19:01

  Hello there,
  here are the credentials.
  Thkx in advance.

  Please, contact administrator
  for this information.

  #29312 Copied
  

  tabascow

  Participant

  December 12, 2014 at 19:05

  Also, the WP credentials & forgotten Server url

  Please, contact administrator
  for this information.

  #29313 Copied
  

  Eva Kemp

  Participant

  December 12, 2014 at 19:44

  Hello,

  As I see you’re using old theme version. Please update it to 1.5.2 version and it its package you’ll find the latest version of Ultimate VC Addons plugin (in the directory royal/framework/plugins). You can upload new plugin version via FTP.

  Thank you.
  Regards,
  Eva Kemp.

  #29318 Copied
  

  tabascow

  Participant

  December 13, 2014 at 18:21

  Hello,
  I just did the update to 1.5.2 as told, but nothing had changed. I still experience the same scenario. After installing the Ultimate VC addon (either by upload or by install missing plugin from theme panel), i have a blank site.

  Could you take a look at it please ?

  Thkx in advance.

  #29427 Copied
  

  Eva Kemp

  Participant

  December 15, 2014 at 09:13

  Hello,

  Please provide us with permissions to be able to upload/delete files via FTP.

  Thank you.
  Regards,
  Eva Kemp.

  #29470 Copied
  

  tabascow

  Participant

  December 15, 2014 at 10:15

  Hello,
  It’s now done. sorry about that.

  regards,

  #29489 Copied
  

  tabascow

  Participant

  December 15, 2014 at 13:07

  Hello,
  The whole website was down for 3 hours now, due to maintenance. I renamed the Ultimate_VC_Addons folder to get it up again. Please Take in consideration the downtime during testing.

  Thkx in advance.

  Regards,

  #29531 Copied
  

  Eva Kemp

  Participant

  December 15, 2014 at 16:45

  Hello,

  The problem is related to your server configuration.
  There is an error when the plugin is activated:
  Fatal error: Call to undefined function curl_init()

  You need install curl extension or ask your host to do it.

  Thank you.
  Regards,
  Eva Kemp.

  #29590 Copied
  

  tabascow

  Participant

  December 15, 2014 at 16:50

  Thank you for looking into it. I will investigate on my side with the host company.
  I let you know about the outcome
  Regards,

  #29594 Copied
  

  tabascow

  Participant

  December 15, 2014 at 17:28

  That’s it. It was indeed the problem. It worked like a charm after installing curl on my server.

  Thkx a lot for your precious help.

  #29609 Copied
  

  Eva Kemp

  Participant

  December 15, 2014 at 17:35

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #29614 Copied
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