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Problem installing Royal v3.0 at Plugins Section

This topic has 12 replies, 2 voices, and was last updated 8 years, 8 months ago ago by Rose Tyler

Henry

Participant

April 10, 2017 at 08:59

Hi,

After I activate and fill the license.

I stuck on Plugins Section more than 2 hours.
With message “Importing demo content…
Please wait, it may take up to 2 minutes.”
What happened ?

Please help and your suggestion.

Regards,
Henry

#159271 Copied

11 Answers

Rose Tyler

Support staff

April 10, 2017 at 10:07

Hello,

Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
Then please provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

#159285 Copied

Henry

Participant

April 11, 2017 at 13:03

I’m sure my server meets the requirement.

Please, contact administrator
for this information.

#159552 Copied Theme version: 3.0.1

Rose Tyler

Support staff

April 11, 2017 at 13:11

Hello,

Sorry, but wp-admin credentials are incorrect. Please check them.

Regards,
Rose Tyler.

#159557 Copied

Henry

Participant

April 11, 2017 at 14:47

Hi Rose,

Sorry.

This is a correct to access wp-admin.

Regards,
Henry

Please, contact administrator
for this information.

#159599 Copied

Rose Tyler

Support staff

April 11, 2017 at 15:08

Hello,

I’ve imported demo content. Please check.

Regards,
Rose Tyler.

#159606 Copied

Henry

Participant

April 11, 2017 at 15:18

Helo Rose,

But I’m not choose this demo when Installed.

I choose Engineer template demo.

Please your advice.

Regards,
Henry

#159608 Copied

Rose Tyler

Support staff

April 11, 2017 at 15:21

Hello,

Please check now.

Regards,
Rose Tyler.

#159611 Copied

Henry

Participant

April 11, 2017 at 15:57

Ok thank you.

Can I know what happened with the installation ?
Am I wrong the step by step ?

Regards,
Henry

#159619 Copied

Rose Tyler

Support staff

April 11, 2017 at 16:03

Hello,

Seems it was some problem with PHP time limit. So I’ve imported our dummy.xml file using WordPress import tools.
Now it fine and you can import else themes version in Theme Options > Import.

Thank you for being our customer.

Regards,
Rose Tyler.

#159623 Copied

Henry

Participant

April 11, 2017 at 16:23

Thank you Rose

#159628 Copied

Rose Tyler

Support staff

April 11, 2017 at 16:36

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

#159635 Copied
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Problem installing Royal v3.0 at Plugins Section

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