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Problem displaying Swatches Filter Widget

This topic has 7 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Luca Rossi

Andrea

Participant

June 18, 2025 at 09:17

Hi,

There is a problem with the Swatches filter Widgets. The products have attributes and in the archive page it is possible to filter in Shop Sidebar. The problem is that not all the products have the same attributes and I find these widgets in product archive pages that have no correspondence with the attributes of the products shown. And some filtering Widgets are shown even if the products do not have those attributes. I attach an image to explain even better.

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6 Answers

Alex Carter

Support staff

June 18, 2025 at 11:57

Hello,

Thank you for reaching out to us.

Please provide the URL of page from your screenshot.

Additionally, please test different query types in the settings of widgets – https://prnt.sc/T79fQxsYqkKd

Warm Regards,
The 8Theme Team

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Andrea

Participant

June 18, 2025 at 15:04

send link

Please contact administrator
for this information.

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Alex Carter

Support staff

June 18, 2025 at 15:09

Hello,

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Andrea

Participant

June 18, 2025 at 18:17

Send FTP

Please contact administrator
for this information.

#447487 Copied

Alex Carter

Support staff

June 19, 2025 at 07:19

Hello, Andrea

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Luca Rossi

Support staff

June 20, 2025 at 14:12

Dear @Andrea,

Thank you for reaching out to us.

Implementing the functionality to hide non-relevant attributes when filtering products on the shop page would require significant customization and additional coding.

We sincerely encourage you to submit your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will thoroughly consider its inclusion in a future update.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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