Problem displaying remaining balance for free shipping

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We are unable to log in to your website. Please check and remove any restrictions.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear @Omar Quddam,

We have identified the cause of your issue: (check private content) https://prnt.sc/m7fjGUR7HFLt (custom PHP code). We would also like to remind you that you previously requested to display the price discount in another topic, and we have already provided an explanation regarding the reason: https://www.8theme.com/topic/create-more-than-one-discount/#post-456716.

At this time we made an exclution for customizations that is our of our basic support scope due to Envato privacy policy and have implemented a possible solution on your website to prevent the display of the custom image currency symbol in the off-canvas area, ensuring that the calculation works correctly. Please review the result here: https://gyazo.com/dd1f91b1cc1502ce2ec0ad1ea1532c12.

Frontend result: https://gyazo.com/0585677b9b6079dfd27b26d273a71edd

Best regards,
Jack Richardson
The 8Theme Team