Problem black header

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  graphics

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  Participant

  | June 3, 2019 at 9:25 am

  Hi,

  My website is in construction it was okay but this morning my header turn black with a top border and i can’t fix it in the code editor or theme option. Can you help me ?

  Site URL: hidden

  Theme version: 5.3

  

  Content is visible for topic creator and
  support staff only.

  #214821 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 3, 2019 at 9:50 am

  Hello,

  Could you, please explain in more details about top border? Are you talking about info line above the header http://prntscr.com/nwwq8d ? You can manage content via Appearance > Widgets > Header banner + Theme Options > Header http://prntscr.com/nwwr5c

  Regards

  #214828 copied to clipboard
  

  graphics

  |

  Participant

  | June 3, 2019 at 9:53 am

  when in the “inspect element” i change the color from black to white there is still a border remaining. The infoline is ok this is not what i mean by black border,

  

  Content is visible for topic creator and
  support staff only.

  #214829 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 3, 2019 at 10:58 am

  Hello,

  You can use the Lightshot tool https://app.prntscr.com/en/index.html to make and share the screenshot.

  Regards

  #214837 copied to clipboard
  

  graphics

  |

  Participant

  | June 3, 2019 at 11:03 am

  i have put down the maintenance you can see the website on the adress : http://www.clearance-test.co.il
  What option should I change for the problem of black header ?

  #214839 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 3, 2019 at 11:07 am

  Hello,

  I don’t understand what border do you want to change. This one http://prntscr.com/nwxx6k ?
  Then go to Theme Options > Header > Header styles > either Switch off the border or change the color http://prntscr.com/nwxxiu

  Regards

  #214842 copied to clipboard
  

  graphics

  |

  Participant

  | June 3, 2019 at 11:17 am

  this is my problem, in the option the header is not supposed to be black and the border is already on but on the website we see black header i don’t know why.

  #214846 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 3, 2019 at 11:29 am

  Hello,

  The default color of the border, if it’s on, is #e1e1e1. If you want to change it use color picker http://prntscr.com/nwy8gc If you want to disable it turn of the option http://prntscr.com/nwy8ve
  Don’t see any problem with both options. If you want to change something else, please, provide the screenshot using Lightshot tool.

  Regards

  #214848 copied to clipboard
  

  graphics

  |

  Participant

  | June 3, 2019 at 11:33 am

  I don’t want to change color border i just have actually on my website a black header we can’t see the menu tittle and in the theme option it is not black, whatever changes i make the black color wont go…
  https://prnt.sc/nwyarw
  this is the screenshot

  #214851 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | June 3, 2019 at 11:37 am

  Hello,

  Sorry, but don’t see any black menu bg on your site http://prntscr.com/nwycxn
  Maybe this is old cached version. Do you use Chrome? Try the following extension to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

  Regards

  #214853 copied to clipboard
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