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Topic: Problem black header

graphics

Participant

June 3, 2019 9:25 am

Hi,

My website is in construction it was okay but this morning my header turn black with a top border and i can’t fix it in the code editor or theme option. Can you help me ?
Site URL: hidden
Theme version: 5.3

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Olga Barlow

Support staff

June 3, 2019 9:50 am

Hello,

Could you, please explain in more details about top border? Are you talking about info line above the header http://prntscr.com/nwwq8d ? You can manage content via Appearance > Widgets > Header banner + Theme Options > Header http://prntscr.com/nwwr5c

Regards

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graphics

Participant

June 3, 2019 9:53 am

when in the “inspect element” i change the color from black to white there is still a border remaining. The infoline is ok this is not what i mean by black border,

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Olga Barlow

Support staff

June 3, 2019 10:58 am

Hello,

You can use the Lightshot tool https://app.prntscr.com/en/index.html to make and share the screenshot.

Regards

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graphics

Participant

June 3, 2019 11:03 am

i have put down the maintenance you can see the website on the adress : http://www.clearance-test.co.il
What option should I change for the problem of black header ?

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Olga Barlow

Support staff

June 3, 2019 11:07 am

Hello,

I don’t understand what border do you want to change. This one http://prntscr.com/nwxx6k ?
Then go to Theme Options > Header > Header styles > either Switch off the border or change the color http://prntscr.com/nwxxiu

Regards

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graphics

Participant

June 3, 2019 11:17 am

this is my problem, in the option the header is not supposed to be black and the border is already on but on the website we see black header i don’t know why.

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Olga Barlow

Support staff

June 3, 2019 11:29 am

Hello,

The default color of the border, if it’s on, is #e1e1e1. If you want to change it use color picker http://prntscr.com/nwy8gc If you want to disable it turn of the option http://prntscr.com/nwy8ve
Don’t see any problem with both options. If you want to change something else, please, provide the screenshot using Lightshot tool.

Regards

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graphics

Participant

June 3, 2019 11:33 am

I don’t want to change color border i just have actually on my website a black header we can’t see the menu tittle and in the theme option it is not black, whatever changes i make the black color wont go…
https://prnt.sc/nwyarw
this is the screenshot

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Olga Barlow

Support staff

June 3, 2019 11:37 am

Hello,

Sorry, but don’t see any black menu bg on your site http://prntscr.com/nwycxn
Maybe this is old cached version. Do you use Chrome? Try the following extension to clear browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

Regards

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