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Problem after upgrade to 6.1.5, missing theme option

This topic has 23 replies, 4 voices, and was last updated 4 years, 5 months ago ago by John Holden

Mammachicca

Participant

October 26, 2019 at 14:46

Hello,
i have a problem when i upgrade from 6.1.4 version to 6.1.5 version, the options theme are missing and are not passed on new release.
The new upgrade doesn’t mantein the configuration.
I tried to load manually the configuration whit export and import by the file.
I receive this error :

Error importing settings! The settings you uploaded are not for the current theme.
Please, i need your help for restore my configuration.

Please i need an help for this inconvenience.

Thank you.

Regards.
Alessandro.

Please, contact administrator
for this information.

#223880 Copied Theme version: 6.1.4 WooCommerce version: 3.7.1

22 Answers

Rose Tyler

Support staff

October 26, 2019 at 16:20

Hello,

FTP access that you provided redirects to an empty directory – https://prnt.sc/pogadd

Regards

#223883 Copied

Mammachicca

Participant

October 26, 2019 at 18:05

I’m sorry , please retry with the same credential.
You can find the root on /public_html

Thank you.

Regards.
Alessandro.

#223888 Copied

John Holden

Support staff

October 28, 2019 at 06:15

Hi,

Still doesn’t work, please check again.

Also, Admin credential is incorrect, please check again.

Regards,
Hung PD

#223929 Copied

Mammachicca

Participant

October 28, 2019 at 11:03

Hello,
I reset the credential and resend you the account login.
Thank you.

Best regards.
Alessandro.

Please contact administrator
for this information.

#223941 Copied

Olga Barlow

Support staff

October 28, 2019 at 16:45

Hello,

The problem appears because you rename theme every time you update it. Theme options are related to theme name and you lose them once rename theme. So, don’t do this! Keep the default name of the theme (and included plugins). If you need to update theme or plugin follow the documentation and use either FTP method or auto-update https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#223954 Copied

Mammachicca

Participant

October 28, 2019 at 17:11

Hello, thank you for your response.
Have you finished to change the version?
I see only new version without the personalization.
Please send me the steps to import my personalization or restore the good version.
Now i am not connected and the server Is in production.
The menu Is not visibile.
Thank you very much

Best regards
Alessandro

#223957 Copied

Olga Barlow

Support staff

October 28, 2019 at 17:40

Hello,

I have updated theme to the latest version and imported the previously created header and site for me looks in the following way http://prntscr.com/pp99mt
Could you tell me what things are still missing?

Regards

#223962 Copied

Mammachicca

Participant

October 28, 2019 at 17:44

the menu mobile is missing and the offert that i can see are the default theme

#223964 Copied

Olga Barlow

Support staff

October 28, 2019 at 17:54

Hello,

Is this header style http://prntscr.com/pp9h9l the correct one?

Regards

#223965 Copied

Mammachicca

Participant

October 28, 2019 at 18:00

All right.
Now is all perfect.
thank you very much.

Very congratulation for you support.

Best regards.

Alessandro.

#223966 Copied

Mammachicca

Participant

October 28, 2019 at 18:06

no , now is changed again , is not good this … the good version is the last -1 with the offert banner and telefono spedizioni in 24/48h and the email on the left

#223967 Copied

Mammachicca

Participant

October 28, 2019 at 18:08

and the offert was visibile in mobile version too

#223968 Copied

Mammachicca

Participant

October 28, 2019 at 18:17

Now the option banner is not correct, it was better only for few minutes , then i found another version.
Please restore the options top menu (desktop and mobile) than 6.1.4 version.

Thank you.

Regards.

Alessandro.

#223969 Copied

Olga Barlow

Support staff

October 28, 2019 at 18:19

Hello,

I’m confused. Which one is correct:
1) http://prntscr.com/pp9u1g
2) http://prntscr.com/pp9u75
Or provide me screenshot of the correct one and we’ll create it for you.

Regards

#223970 Copied

Mammachicca

Participant

October 28, 2019 at 18:24

the second screenshot with menu on the mobile too
Thank you.
Regards.

Alessandro.

#223972 Copied

Mammachicca

Participant

October 28, 2019 at 18:31

Now missing mobile menu , customization banner offert , email telefono and spedizioni 24/48h on the left

#223973 Copied

Mammachicca

Participant

October 28, 2019 at 18:41

are you there ?

#223974 Copied

Mammachicca

Participant

October 28, 2019 at 18:57

If can i do an help for restore the options , the import was correct only for few minutes with this actual layout.

Thank you for your support.

Alessandro.

#223975 Copied

Mammachicca

Participant

October 28, 2019 at 19:24

All right.
Thank you very much.

Best regards.

Alessandro.

#223980 Copied
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