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Problem after updated to Royal 2.0 - by icc

This topic has 32 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Jack Richardson

icc

Participant

July 2, 2015 at 15:21

Hi, I found the problem after updated royal theme to Royal_v2.0

1. in the product tab element
(FEATURED PRODUCTS . SALE PRODUCTS) normally its show feature products in feature products tab but now it’s disappeared,

2. Revolution banner position normally before update the position is not too low like this.

How can I fix this please?

Please, contact administrator
for this information.

#72850 Copied Theme version: 2.0 WooCommerce version: 2.3.11

31 Answers
Robert Hall

Participant

July 2, 2015 at 15:44
Hello,

Please use this code in custom.css

.wpb_content_element .wpb_tour_tabs_wrapper .wpb_ui-tabs-hide { display: block; } .home .content-page { margin-top: 00px; }

Regards,
Robert Hall.
#72855 Copied
icc

Participant

July 3, 2015 at 03:06

I already pasted your custom css. Now Feature tab showing feature products item but the tab button not working correctly?

And if I swicth to frontend editor the product tab button is working.

#72916 Copied

Robert Hall

Participant

July 3, 2015 at 07:17

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#72929 Copied

icc

Participant

July 3, 2015 at 08:04

About banner revolution slider is too low I have to fix position in revolution slider > setting > position area.

Please check private content.
Thank you.

Please, contact administrator
for this information.

#72947 Copied

Jack Richardson

Support staff

July 3, 2015 at 09:10

Hello,

The link to WP Dashboard gives this error:
http://storage3.static.itmages.com/i/15/0703/h_1435910926_7309914_0e4a44636b.png

Please give us permissions to access the panel.

Best regards,
Jack Richardson.

#72970 Copied

icc

Participant

July 3, 2015 at 09:18

Please try it again.

#72973 Copied

Jack Richardson

Support staff

July 3, 2015 at 11:30

Hello,

Sorry, but there is still 403 error.
Please check if you set any restrictions in .htaccess file or changed permissions for wp-admin folder.
Also ask your host to check if there are any restrictions on a server to WP Dashboard panel.

Best regards,
Jack Richardson.

#73000 Copied

icc

Participant

July 3, 2015 at 12:12

My hosting provider has config it. please try again. Thanks.

#73015 Copied

Robert Hall

Participant

July 3, 2015 at 12:31

Hello,

You’re using old plugins versions.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#73028 Copied

icc

Participant

July 3, 2015 at 13:28

Hi,
When I download the plugins , I just unzip file and upload via FTP and replace it ?

#73038 Copied

Robert Hall

Participant

July 3, 2015 at 13:48

Hello,

Yes, you need upload the latest plugins versions via FTP in wp-content/plugins folder.

Regards,
Robert Hall.

#73039 Copied

icc

Participant

July 3, 2015 at 15:27

Hi,
After I upload plugins wand replace files, why the admin area is not good looking?

Please, contact administrator
for this information.

#73077 Copied

icc

Participant

July 3, 2015 at 15:39

Please try to login to admin area you will see the problem.

#73088 Copied

Jack Richardson

Support staff

July 3, 2015 at 16:12

Hello,

I’ve logged in to WP Dashboard and haven’t seen any issues:
http://storage1.static.itmages.com/i/15/0703/h_1435936227_9725094_23e78ffd23.png
Try to clear browser cache and check again.

Best regards,
Jack Richardson.

#73094 Copied

icc

Participant

July 4, 2015 at 00:21

Now, admin area is ok. Thank you very much.

– I found problem about google map module not display.
– Prouduct page in sidebar menu on the left (products category) not display amount of product items. for example…. “Product A (25)

Please, contact administrator
for this information.

#73117 Copied

icc

Participant

July 4, 2015 at 00:41

Again How can I fix space between element please? it has a lot of space .

Please, contact administrator
for this information.

#73118 Copied
Robert Hall

Participant

July 4, 2015 at 07:17
Hello,

Please add this code in custom css.

.home .content .wpb_row, .page-content{ margin-bottom: 0px; }

Regards,
Robert Hall.
#73127 Copied
icc

Participant

July 4, 2015 at 12:48

Hello,
What about
– problem about google map module not display.
– Prouduct page in sidebar menu on the left (products category) not display amount of product items. for example…. “Product A (25)”

Please, contact administrator
for this information.

#73146 Copied

Chris Barrett

Participant

July 4, 2015 at 15:51

Hello, After updating the theme the cart page the button [Proceed to checkout] had been removed. Please add an item and click on view cart http://goodtastefoods.com Best Chris

#73148 Copied Theme version: 2.0 WooCommerce version: 4.2.2

Jack Richardson

Support staff

July 6, 2015 at 07:30

Hello @chris,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#73220 Copied

Jack Richardson

Support staff

July 6, 2015 at 07:38

Hello @icc,

Have you edited original theme files?
May we reupload the theme?

Best regards,
Jack Richardson.

#73221 Copied

Chris Barrett

Participant

July 6, 2015 at 09:02

Good Morning Jack,

Thank you for your reply. I would be very grateful to your assistance. please find below login/password.

Best Chris

Please, contact administrator
for this information.

#73254 Copied

icc

Participant

July 6, 2015 at 10:26

I’m not sure but I have child theme.
Can you fix it please? Please try it.
Thank you very much.

#73283 Copied
Jack Richardson

Support staff

July 6, 2015 at 11:56
Hello @chris,

Please add this code in Theme Options > Custom CSS > Global Custom CSS:

.checkout-button.button.alt.wc-forward { display: block !important; }

Best regards,
Jack Richardson.
#73335 Copied
Chris Barrett

Participant

July 6, 2015 at 12:17

Hello Jack,

I tried inserting the code and refreshing the cache but no success. Please can you take a look. Thanks in advance.

#73345 Copied

Jack Richardson

Support staff

July 6, 2015 at 12:51

Hello @icc,

I’ve added Woocommerce Product Categories widget into “Shop Sidebar” area in Appearance > Widgets and marked to show product counts. Please check sidebar now.

Regarding the map, it’s not working with default WordPress theme too.
You can check it yourself activating Twenty Fifteen theme.

Recreate this element or try to use other Google Map element in Visual Composer editor.

Best regards,
Jack Richardson.

#73358 Copied

Jack Richardson

Support staff

July 6, 2015 at 12:52

Hello @chris,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#73360 Copied

icc

Participant

July 6, 2015 at 14:25

I think Google Map element from Ultimate VC Addons is not working.
Now I use other Google Map element in VC.
Thank you very much.

#73381 Copied

Robert Hall

Participant

July 6, 2015 at 14:36

Hello @icc,

You’re welcome!

Regards,
Robert Hall.

#73382 Copied
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