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Problem after theme update - by rasitmeletli

This topic has 13 replies, 3 voices, and was last updated 4 years, 6 months ago ago by rasitmeletli

rasitmeletli

Participant

November 13, 2020 at 13:55

Hello, when the theme is updated, the settings we make in areas such as header, body are broken. What is the cause and solution for this?

The current theme version is 7.0.2
Version broken upon update: 7.1.2

Will this problem be solved if I use a child theme?

#259388 Copied Theme version: 7.0.2 WooCommerce version: 4.7.0

12 Answers

Rose Tyler

Support staff

November 13, 2020 at 15:24

Hello,

After updating the theme to 7.1.2 and Core plugin to 3.1.2, go to Theme Options and Publish them. Clear cache and check the site then.

Regards

#259415 Copied

rasitmeletli

Participant

November 14, 2020 at 17:55

When I update the theme and plugin, my settings on the website are broken. Header breaks down. The menu is spoiled. I will wait for the next version.

#259557 Copied

Olga Barlow

Participant

November 15, 2020 at 13:16

Hello,

Did you try to follow the recommendations and just resave theme options after the update?
Or provide us with WP Dashboard access to your site and we’ll check and help you.

Regards

#259620 Copied

rasitmeletli

Participant

November 19, 2020 at 12:40

Hello there
While setting up the theme, I forgot to install the child theme. I’ve made a lot of adjustments to the site. And now when I do an update, I have to do all the settings again. And although I install the child theme now, I’m afraid of losing the settings I made again. If you can transfer my current settings to the child theme and install it, I will not lose my settings in the next updates.

I am posting the wp dashboard page information in the private area.
I have only one request: keep my settings intact please

Please contact administrator
for this information.

#260341 Copied

Rose Tyler

Support staff

November 20, 2020 at 11:01

Hello,

Do you mean settings in Theme Options or you edited files of the parent theme?

Please check FTP access – https://prnt.sc/vmq0ql

Regards

#260497 Copied

rasitmeletli

Participant

November 22, 2020 at 14:35

I edited the settings in the theme options.

I’m resending ftp information

Please contact administrator
for this information.

#260715 Copied

Olga Barlow

Participant

November 23, 2020 at 13:19

Hello,

We have installed and activated the child theme. Also, I have updated the theme to the latest version.
Check the site.

Regards

#260822 Copied

rasitmeletli

Participant

November 23, 2020 at 15:23

No. my settings are broken. I don’t want an update. Take it back please.

#260842 Copied

rasitmeletli

Participant

November 23, 2020 at 15:51

I purchased your theme because I like your demo work. I want exactly the features there, and I opened ticket number 253008 related to this before. the settings there are also broken.

Demo: https://xstore.8theme.com/demos/2/organic-cosmetics/

As it appears in this demo, when you click the basket button in the menu, the basket page opens on the right side of the screen. Likewise, when you add the product to the basket, the basket screen appears on the right side of the page. This is broken in the update you are doing now.

#260847 Copied

rasitmeletli

Participant

November 23, 2020 at 15:54

Pressing the hamburger button in mobile view does not open the menu.

#260849 Copied

Olga Barlow

Participant

November 23, 2020 at 20:10

Hello,

1) I don’t see the issue with the off-canvas mini cart while adding to cart https://gyazo.com/122cb7a90c4cac35ed51cf96d50a1f7e
2) Mobile menu also works fine https://gyazo.com/8b0fee2e9b74f18d1f71616c3f017611
Clear the browser cache and cookies.

Regards

#260918 Copied

rasitmeletli

Participant

November 24, 2020 at 19:43

the problem seems to be solved. I was a little stressed. I may have stressed you out too, I’m sorry.

Thank you for your help.

#261046 Copied
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