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PRO Elements causing Internal Server Issues

This topic has 4 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Jack Richardson

Wolfsweb

Participant

October 7, 2024 at 14:24

Dear Sir

After disabling theme and plug-ins, I’ve found that PRO ELEMENTOR is causing Internal Server Issues on my website. Every few clicks I get a server internal issue and PRO Elementor is causing this I found.

The plug-in is fully updated as are other plug-ins.

Can you please help me find the issue with this plug-in? I’ve build the theme now with this so disabling this, clears all theme building I did.

I’ve added private data

Hope you can help
Yours truly Wolf

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#417607 Copied Theme version: 9.4.2

3 Answers

Jack Richardson

Support staff

October 7, 2024 at 15:52

Hello @Wolfsweb,

Thank you for reaching out to us with your concern.

We appreciate you providing the details and for conducting the initial troubleshooting to identify the plugin causing the problem. To assist you further, we will need to examine the specific error messages and logs that are generated when the server issue occurs. This will help us pinpoint the exact cause and provide a more effective solution.

Could you please provide us with the error logs from your server? You can usually find these in your hosting control panel or by contacting your hosting provider. Also, you should have all plugins updated because it is secury vital.

Once we have this information, our technical team will take a closer look and work with you to resolve the issue as quickly as possible.

Thank you for your cooperation and patience. We look forward to resolving this issue for you promptly.

Best Regards,
Jack Richardson
8Theme’s Team

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Wolfsweb

Participant

October 7, 2024 at 17:18

Dear Jack
I did add an image of the error in the topic start. I am with One.com webhost and they do not generate server errors log apparently but I did active WP Debug.

As said all plug ins are updated. The plug in causing the issue is PRO ELEMENTOR, this is the only one after activating that causes Internal Server Errors. When I deactivate no other plug in does, when I activate it, it happens.

Please help

#417642 Copied

Jack Richardson

Support staff

October 8, 2024 at 07:41

Dear @Wolfsweb,

I hope this message finds you well.

We understand that modern hosting servers are equipped to log errors for the websites they manage. We recommend reaching out to your hosting provider’s support team to access these logs, as they will be best positioned to assist you with this request.

Upon reviewing several pages of your website, we did not encounter any visible issues. However, if the debugging process requires specific actions on your part or necessitates accessing particular URLs, please provide detailed instructions on how to replicate the issue you are experiencing.

Additionally, it is important to note that the plugin in question is not integrated into our theme. Consequently, we are unable to implement modifications or corrections to the plugin’s code. Nevertheless, we are more than willing to investigate the underlying causes of the issues you are facing with the plugin.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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