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Private question for support before the installation.

This topic has 13 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Jack Richardson

Micol

Participant

April 23, 2024 at 16:01

private

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#392682 Copied Theme version: 9.3.7

12 Answers

Rose Tyler

Support staff

April 23, 2024 at 16:25

Hello, Micol,

Thank you for reaching out to us.

We would like to assure you that you will not lose any pages or products during the import process. However, the import will introduce sample posts, projects, and products to your site, and some stylistic changes will also be implemented.

To safeguard your data, we recommend requesting your hosting provider to create a full backup of your site. This will allow you to restore your site to its previous state should any issues arise. Alternatively, you may consider setting up a staging site—a complete replica of your existing site—where you can safely conduct updates and tests without impacting your live business environment.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#392686 Copied

Micol

Participant

April 30, 2024 at 18:45

I can’t see menu in header

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#393536 Copied

Rose Tyler

Support staff

April 30, 2024 at 20:35

Hello, Micol,

Could you provide temporary wp-admin access? The header of which demo version do you want to get?

Please watch this video – https://youtu.be/ZZExw_HXgu0?feature=shared

Best Regards,
8Theme’s Team

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#393547 Copied

Micol

Participant

May 1, 2024 at 07:52

Access

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#393574 Copied

Rose Tyler

Support staff

May 1, 2024 at 08:46

Hello, Micol,

We appreciate your prompt response.

1/ Please downgrade the PHP version to 8.1. Your hosting provider can help you with this.

2/ Provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#393585 Copied

Micol

Participant

May 2, 2024 at 08:33

FTP

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#393677 Copied

Micol

Participant

May 2, 2024 at 11:11

changes

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#393706 Copied

Jack Richardson

Support staff

May 2, 2024 at 14:39

Dear @Micol,

Upon reviewing your account, we have noticed that there are a limited number of headers created, as visible in this screenshot: https://prnt.sc/tJMi8hSTO5MJ. Additionally, it appears that editing or creating new headers is currently not possible, as shown here: https://prnt.sc/GjIxnvCVz-h6. We suspect that this issue may be related to modifications made to your .htaccess file, which includes several conditions added on your end.

To resolve this, we recommend the following steps:
1. Verify whether the header editing functionality works properly without the .htaccess conditions.
2. Temporarily disable your index.html file use-cases (particularly for the homepage) to see if it resolves the issue.
3. Deactivate the XStore theme and switch to the StoreFront default theme to check if header editing is possible with this configuration.

Regarding modifications to your pages, we confirm that no changes have been made by our team.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,

The 8Theme Team

#393746 Copied

Micol

Participant

May 2, 2024 at 15:53

Done but not work

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#393761 Copied

Jack Richardson

Support staff

May 3, 2024 at 15:46

Dear @Micol,

Upon reviewing the issue you reported regarding the Header builder, we have conducted tests using both the non-XStore theme and the default WP theme. We have observed that the problem persists under both conditions. This indicates that the issue may not be directly related to our theme but could potentially be linked to the server configuration or the plugins currently active on your website.

Additionally, we encountered a similar error while attempting to edit the Footer and other templates. During our troubleshooting efforts in Elementor Debug mode (https://prnt.sc/4pm82a3QUDQb), we were unexpectedly redirected to a maintenance page (https://prnt.sc/LZQisatFEkrk), which, according to our records, you mentioned was disabled. Could you please confirm this?

Given that the issue also occurs with the default Twenty Twenty-Four theme, we recommend contacting your hosting provider as the problem could be related to server configuration.

Thank you for your attention to this matter. We look forward to your confirmation regarding the maintenance page and any further assistance you might require.

Best Regards,

The 8Theme Team

#393892 Copied

Micol

Participant

May 3, 2024 at 15:53

solved

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#393894 Copied
Jack Richardson

Support staff

May 3, 2024 at 16:00
Hello @Micol
You can add next custom CSS to your Products Archive builder -> Dynamic Categories widget -> Custom CSS

selector .swiper-wrapper { justify-content: center; }

Kind regards, Jack Richardson
#393900 Copied
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