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Primary Scroller Image doesn't Show on Most Products

This topic has 6 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

scott ritchie

Participant

November 17, 2015 at 07:22

Hi –

After updating to version 2.9, the primary images in the product image scroller disappeared. I even tried resetting the primary image in some affected products but nothing came back.

Is there a code change the occurred that could be causing this?

My login and FTP details are below.

thx.

Please, contact administrator
for this information.

#99787 Copied Theme version: 2.9 WooCommerce version: 2.4.7

5 Answers

Robert Hall

Support staff

November 17, 2015 at 08:29

Hello,

This question is a bit unclear for us. Could you please clarify us with more details and show us screenshots with issue?

As I see you’re using old theme and plugins versin. Please update theme to 2.9.2 version.
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Don’t forget to make backup of the site before update.

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Regards,
Robert Hall.

#99795 Copied

scott ritchie

Participant

November 22, 2015 at 05:53

I put a link below that will show the issue: The featured image on the product pages doesn’t display anymore.

Basically, i updated my theme and Woocommerce to the current template a few weeks ago and the featured image for many of my products disappeared in the image scroller on the product page.

I can’t quickly update to the newest Legenda theme since i modified some of the source fiies. So i was hoping you could steer my to a short fix since i’m probably not the first person to report this.

appreciate the help.

Please, contact administrator
for this information.

#100713 Copied

Eva Kemp

Support staff

November 23, 2015 at 14:59

Hello,

Did you modify files in the parent theme?
As I see you’re using child theme. Move all your changes there and update the theme and plugins to the latest versions.

We don’t recommend to edit parent theme files because after update you’ll lose all your customizations.

Regards,
Eva Kemp.

#100862 Copied

scott ritchie

Participant

November 24, 2015 at 14:51

Thx. I get how to update the theme.

So, the issue is that the 1st image of a product variations photo scroller is not showing up. The issue lies with the img tag itself; the 1st img src is referencing an image that doesn’t exist however within that same tag it references the correct image in the data_o-src attribute. So how do I get the scroller to show the data_o-src image?

Any thoughts on what js to modify

#101088 Copied

Jack Richardson

Support staff

November 24, 2015 at 15:15

Hello,

I’ve reuploaded the image.
Please check product page now.

Best regards,
Jack Richardson.

#101091 Copied
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