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  islam

  Participant

  March 26, 2026 at 06:44

  kindly check the widget added at the bottom of home page, after adding this widget, I visited a book from private window, then got back to home screen to check the widget, i found it displaying the same book 3 times, then I revisited another book but it didn’t add it at all.

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  7 Answers
  

  Andrew Mitchell

  Support staff

  March 26, 2026 at 07:54

  Hello, islam,

  We have made certain changes intended to resolve this issue. Please check whether the categories now meet your expectations.

  Best regards,
  The 8Theme Team

  #467913 Copied
  

  islam

  Participant

  March 27, 2026 at 08:08

  Hi Andrew,
  First i just want to make sure whether the ‘recently seen’ widget works for non logged user or only logged user, if it works for non logged users then it’s now blank for them.

  For logged in users, it’s still the same, after visiting one book, it’ll display 3 of the same book, after visiting a second, it shows 6 of the same 2 books as shown in attachments.

  Same issue for ‘Related Product’ widget (in attachment).

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  #467950 Copied
  

  islam

  Participant

  March 27, 2026 at 08:23

  ftp address has been updated

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  support staff only.

  #467952 Copied
  

  Andrew Mitchell

  Support staff

  March 27, 2026 at 11:06

  Hello, islam,

  Thank you for providing access and clarification. The issue occurs because you are using a cache plugin, which displays previously cached data.

  Best regards,
  8Theme Team

  #467971 Copied
  

  islam

  Participant

  March 27, 2026 at 12:19

  Hi Andrew, I disabled litespeed cache plugin but still same issue. please find the attachment.

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  support staff only.

  #467978 Copied
  

  Andrew Mitchell

  Support staff

  March 27, 2026 at 16:56

  The “Previously Seen Products” widget displays only the products that a user has already viewed. Therefore, when a user visits the website for the first time, they have not yet viewed any products, and the widget appears empty. We recommend using a standard product widget so that users can see products when they visit the site for the first time.

  Best regards,
  8Theme Team

  #467990 Copied
  

  islam

  Participant

  March 27, 2026 at 17:15

  Hi Andrew,

  But even for logged in users it didnt work as expected as in attachments. I highly need it and also for the related products widget the same issue showed up, also in previous attachments, so actually there is an issue with the widget itself.

  #467995 Copied
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