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Pre-made slides not working, it shows under slides section but not in the editor to select

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by RJT

RJT

Participant

September 25, 2025 at 14:36

I have added 4 slides under Slides section.
But in the front page elementor editor it shows only 2 slides.
Refer screenshots.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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5 Answers

Alex Carter

Support staff

September 25, 2025 at 14:53

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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RJT

Participant

September 25, 2025 at 17:26

please find ftp details here:

Please contact administrator
for this information.

#455909 Copied

Jack Richardson

Support staff

September 25, 2025 at 19:04

Hello @RJT,

We have noticed that you are currently using an outdated version of our theme and the XStore Core plugin. The issue you reported may already have been resolved in the most recent updates.

We kindly ask you to update both your theme and plugin to the latest versions and then check if the problem persists. Additionally, after updating, we recommend re-saving any of your existing slides to refresh the cache.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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RJT

Participant

September 26, 2025 at 02:41

Thank you, after the update it works fine.

#455939 Copied

RJT

Participant

September 26, 2025 at 02:41

Thanks for the support! My topic “Pre-made slides not working, it shows under slides section but not in the editor to select” has been successfully resolved.

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The issue related to '‘Pre-made slides not working, it shows under slides section but not in the editor to select’' has been successfully resolved, and the topic is now closed for further responses

Pre-made slides not working, it shows under slides section but not in the editor to select

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