Portfolio Issue - by webdev - on WordPress WooCommerce support

This topic has 32 replies, 4 voices, and was last updated 8 years, 1 month ago ago by Jack Richardson

  • Avatar: webdev
    webdev
    Participant
    October 27, 2015 at 04:09

    Hi

    I have an issue with the portfolio – the tabs for the categories are displaying but can not be selected – I have included a link to the site in the private comments.

    Thanks
    Felicity

    Please, contact administrator
    for this information.
    31 Answers
    Avatar: stan
    Stan Russell
    Participant
    October 27, 2015 at 08:31

    Hello webdev,

    would you kindly provide us with admin credentials for your site in private content?

    Regards,
    Stan Russell.

    Avatar: webdev
    webdev
    Participant
    January 7, 2016 at 00:23

    Hi

    I can not see how to start a new post so I’m added here! I have updated our PHP version on the server and am having the following issues:

    1/ footer not showing
    2/ product scroll on homepage not working
    3/ accordian layout not working (expand and close not functioning.

    Please advise
    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 8, 2016 at 11:37

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: webdev
    webdev
    Participant
    January 10, 2016 at 07:08

    where do I download the latest theme version?

    When I log into my downloads there is no theme update?

    Avatar: webdev
    webdev
    Participant
    January 10, 2016 at 07:10

    also none of the plugins that have updates for downloads are related to the plugins that I am facing issues with:

    1/ footer not showing
    2/ product scroll on homepage not working
    3/ accordian layout not working (expand and close not functioning.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 10:55

    Hello,

    You can download theme new version on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 .
    The issues may be caused by old versions of plugins WPBakery Visual Composer, WooCommerce, Ultimate Addons for Visual Composer.
    So please update the theme and all required plugins.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 11, 2016 at 11:11

    are you suggesting that I need to purchase the theme again when I only purchased this in October? surely you are not suggesting that??

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 11:49

    Hello,

    You need log in to ThemeForest account (where you bought the theme) with your Envato credentials and download new theme version in Downloads section.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 11, 2016 at 23:04

    I have done everything you said and it has not resolved the issues. I have updated the theme and the plugin and now the site actually looks worse!

    issues not resolved in the updates:
    1/ footer not showing
    2/ product scroll on homepage not working
    3/ accordian layout not working (expand and close not functioning.

    new issues from the updates:
    1/ homepage parallax banners are no longer full screen width

    Could you please advise urgently what is causing these issues and how they can be resolved. I have included the site login details in the private notes

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 12, 2016 at 09:36

    Hello,

    As I see you’re still using old theme version:
    http://storage7.static.itmages.com/i/16/0112/h_1452587685_7329119_9ff0aa35d2.png
    You need update it to 2.7.2 version.
    Also plugins are not updated.
    May we update them for you?
    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 12, 2016 at 11:38

    Hi Jack

    Yes I’d really appreciate that as I certainly downloaded them and replaced them today so I’m confused why the versions are not up to date.

    Please find the FTP details in the private content section.

    Thanks again
    Felicity

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 12, 2016 at 12:17

    Hello,

    We can’t connect via FTP getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Is access restricted? Please contact your hosting provider support regarding this.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 12, 2016 at 12:32

    could you please provide me with your IP and I will whitelist it

    thanks
    felicity

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 12, 2016 at 14:27

    Hello,

    I’ve sent the IP address to your e-mail.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 13, 2016 at 06:32

    Hi Jack

    Your IP has been whitelisted on the server.

    Please check and advise if you can update this now?

    Thanks
    Felicity

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2016 at 11:23

    Hello,

    I’ve updated the theme and the following plugins to the latest versions: WooCommerce, Visual Composer, Ultimate Addons for Visual Composer, YITH WooCommerce Wishlist.
    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 13, 2016 at 11:29

    thanks but now there are layout issues:-

    1/there is some box the to left hand side of the logo
    2/ there is too much padding at the top and bottom of the logo
    3/ what our clients say – the testimonial text has lost it’s formatting

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2016 at 15:49

    Hello,

    1. I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    .header-type-6 .header .tbs span {
      display: none;
    }

    2. Try to use this code in Global Custom CSS:

    .navbar {
       padding: 0px 0;
    }

    Please note this is your logo image that takes so much space:
    http://storage3.static.itmages.com/i/16/0113/h_1452696338_4766923_b02f2de8c9.png

    3. Please clarify how you want the testimonials to be shown.
    As I see you’ve added testimonial text with blockquote shortcode. If you want to show testimonials try to use Testimonials Widget element in Visual Composer editor.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: webdev
    webdev
    Participant
    January 16, 2016 at 08:26

    ok I used the Testimonial widget – can we change the transparency of the background so that it is a little more transparent – it looks very “blocky” over the image?

  • 1 2
    Viewing 20 results - 1 through 20 (of 32 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.