• 

  Juanma Sanchez

  Participant

  January 18, 2021 at 13:25

  Hi. I have problems with the pop up. I don’t know why it is not activated in any of the available options.
  Thank you

  #268942 Copied Theme version: 7.2.3 WooCommerce version: last
  7 Answers
  

  Rose Tyler

  Support staff

  January 18, 2021 at 13:52

  Hi,

  Make sure that you added the Newsletter element into the header content.

  Regards

  #268954 Copied
  

  Juanma Sanchez

  Participant

  January 18, 2021 at 14:34

  I do not understand what you want to say. Is there a tutorial on this?
  Thank you

  #268958 Copied
  

  Rose Tyler

  Support staff

  January 18, 2021 at 15:00

  Theme Options > Header builder, here is an example – https://prnt.sc/x4r7hp

  Regards

  #268964 Copied
  

  Juanma Sanchez

  Participant

  January 18, 2021 at 22:11

  Hi again!. Ok.. Now I can see it, but it does so with two white stripes up and down and with different dimensions. I used the same static blocks, and I put a photo with the same dimensions that you use (390×532). Where’s the problem so it doesn’t look the same? Thank you!
  https://pasteboard.co/JKgljWi.jpg

  #269019 Copied
  

  Juanma Sanchez

  Participant

  January 19, 2021 at 08:16

  Also, I note that the configuration does not allow it to look good on mobile. Would you be so kind as to tell me what settings you use for a good display on your mobile?
  I’ve tried various options, but can’t get it to look like your template

  https://pasteboard.co/JKkhSp7.jpg

  Thanks!!

  #269051 Copied
  

  Olga Barlow

  Participant

  January 19, 2021 at 13:30

  Hello,

  1) I don’t see any white stripes at your popup https://prnt.sc/x7nhcm

  2) We don’t display promo popup for mobile. What design do you want to the mobile? Could you provide us with mockup and I’ll suggest to you how to achieve that?

  Regards

  #269115 Copied
  

  Juanma Sanchez

  Participant

  January 20, 2021 at 14:22

  Thanks!!
  I answer

  1. I was able to fix it. You have to fix the margins.

  2. Ok. Thanks for the offer, but I decided to hide the image on the mobile.

  Thank you

  #269285 Copied
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