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Poduct category page description isn’t showing up

This topic has 14 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Gen Vape
    Gen Vape
    Participant
    March 25, 2025 at 10:48

    Hello,
    I’ve Product Category descriptions but in X-store it’s not showing up! So I need to show the description at the end of the products in product categories!

    Files is visible for topic creator and
    support staff only.
    #438587 Copied Theme version: 9.4.9
    13 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 25, 2025 at 13:14

    Hello, Gen Vape,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Thank you for reaching out to 8theme support. I understand that you’re experiencing a problem with the category page description. Let me assist you with this.

    Here’s how you can fix it: XStore Builders > Archive products with Elementor > edit template > add Archive Description element to the desired area.

    Please try this and let me know if it works for you.

    If you need further assistance, feel free to ask—I’m happy to help!

    Warm Regards,
    The 8Theme Team

    #438644 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 18, 2025 at 18:34

    No, It didn’t worked for me! I’ve attached the image below please check and confirm that’s the right way to edit the Archive products with Elementor!! because there’s no option called archive product with elementor

    Files is visible for topic creator and
    support staff only.
    #441176 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 10:34

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Products Archive with Elementor https://prnt.sc/_ynqEHNEK-WM > edit template > add Archive Description element to the desired area.

    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #441248 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 23, 2025 at 08:47

    I’ve been trying add the desription for the last two days but when saving the page it shows server error but there’s no server issues at all

    Files is visible for topic creator and
    support staff only.
    #441520 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 23, 2025 at 09:11

    Hello,

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #441540 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 23, 2025 at 09:55

    Yes sure!But for sending videos through wetransfer i need your email. FYI, while checking your demo site it was loading ver fast but when I import the demo and worked for my site it become very slow! no one will wait for that much time it toks 10-20secs to load the homapage and other pages too! even though i’ve minified CSS and JS files through WPRocket. So please check this case too! thank you

    Please contact administrator
    for this information.
    #441554 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 23, 2025 at 12:41

    Hello,

    We appreciate your prompt response.

    1/ You can use any other file-sharing service – https://fex.net/

    2/ Please post new questions via separate topics on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Warm Regards,
    The 8Theme Team

    #441592 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 24, 2025 at 10:04

    https://fex.net/s/drcae9t

    Here’a the link

    #441713 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 24, 2025 at 10:29

    Hello,

    Please provide FTP access. We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #441719 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 24, 2025 at 10:57

    Private Content

    Please contact administrator
    for this information.
    #441726 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 24, 2025 at 11:42

    Dear @Gen Vape,

    We hope this message finds you well.

    After investigating the issue on your website, we discovered that disabling the “Link Whisper” plugin resolved the problem, and the page is now saving correctly. It appears that the issue may be related to the plugin, particularly in how it interacts with certain Elementor widgets—such as the Archive Product Description widget, which generates content based on taxonomy.

    We recommend reaching out to the plugin’s developer for further assistance in identifying the root cause of the conflict.

    In the meantime, we have implemented a fix within our widget code to address the issue on our end. You are welcome to check the updated functionality at your convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #441743 Copied
    Avatar: Gen Vape
    Gen Vape
    Participant
    April 24, 2025 at 12:01

    Thank you so much for the support, I appreciate it

    #441754 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 24, 2025 at 12:02

    Dear Gen Vape,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #441755 Copied
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