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Plugin page and website = white screen - by lens-scape

This topic has 2 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

  • Avatar: lens-scape
    lens-scape
    Participant
    November 2, 2019 at 11:41

    Hey. 🙂

    After a few updates in the last weeks, the plugin page and homepage show sometimes a white page. We are totally confused.
    Maybe you know a solution or can even fix the problem. We would be very grateful. We had once disabled all plugins and found the error. But after a few days the problem was back.
    Before we did the theme updates and others, we tried it on a staging page. Everything went smoothly.

    Regards
    Hendrik, Bene and Joey

    Please, contact administrator
    for this information.
    #224187 Copied Theme version: v.6.1.4
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 2, 2019 at 19:45

    Hello,

    We suppose that issues could be related to PHP Memory limit, in addition, we would recommend you to use up to date version of DB http://prntscr.com/prlyv0
    Contact your hosting provider and ask to increase the PHP memory limit and also ask the server error logs. They will help you to understand the reason of the white screen.

    Regards

    #224205 Copied
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