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Topic: Place Order not Processsing!! Please help asap

smgnewengland

Participant

March 31, 2015 5:02 pm

All of a sudden the Place order button is just greying the screen but no processing is taking place. I believe we are up to date on everything and made no changes this morning.. Orders were fine through 11:30 this a.m.
Site URL: hidden
Theme version: current
WooCommerce version: current

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Eva Kemp

Support staff

March 31, 2015 5:38 pm

Hello,

I’ve checked your Checkout page and have been successfully redirected to PayPal page after clicking “Proceed to PayPal” button.
Please clarify with more details how we can replicate the issue.

Thank you.
Regards,
Eva Kemp.

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smgnewengland

Participant

March 31, 2015 6:16 pm

This is strange. The place order button or proceed to paypal button are working intermittently. I was able to process two orders, then I go back and it happens again. Just greying out with no processing taking place. My only choice is then to refresh.
Parts of the page outside of the checkout appear fine.
Site URL: hidden
Theme version: curretn
WooCommerce version: current

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Eva Kemp

Support staff

March 31, 2015 6:41 pm

Hello,

Please ask your host to increase memory_limit value and check orders after that.

Regards,
Eva Kemp.

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smgnewengland

Participant

March 31, 2015 7:18 pm

My hosting provide will be doing shortly. Messe dup my w3 total cache trying to fix things as well. A few icons and checkboxes now not appearing. Can I provide log in credentials for a quick look?
Site URL: hidden
Theme version: updated
WooCommerce version: updated

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Eva Kemp

Support staff

March 31, 2015 9:12 pm

Hello,

Yes, please provide us with wp-admin panel and FTP credentials and specify what icons aren’t shown.

Thank you.
Regards,
Eva Kemp.

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