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Place Order not Processsing!! Please help asap

This topic has 6 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

smgnewengland

Participant

March 31, 2015 at 17:02

All of a sudden the Place order button is just greying the screen but no processing is taking place. I believe we are up to date on everything and made no changes this morning.. Orders were fine through 11:30 this a.m.

#53655 Copied Theme version: current WooCommerce version: current

5 Answers

Eva Kemp

Support staff

March 31, 2015 at 17:38

Hello,

I’ve checked your Checkout page and have been successfully redirected to PayPal page after clicking “Proceed to PayPal” button.
Please clarify with more details how we can replicate the issue.

Thank you.
Regards,
Eva Kemp.

#53671 Copied

smgnewengland

Participant

March 31, 2015 at 18:16

This is strange. The place order button or proceed to paypal button are working intermittently. I was able to process two orders, then I go back and it happens again. Just greying out with no processing taking place. My only choice is then to refresh.
Parts of the page outside of the checkout appear fine.

#53690 Copied Theme version: curretn WooCommerce version: current

Eva Kemp

Support staff

March 31, 2015 at 18:41

Hello,

Please ask your host to increase memory_limit value and check orders after that.

Regards,
Eva Kemp.

#53702 Copied

smgnewengland

Participant

March 31, 2015 at 19:18

My hosting provide will be doing shortly. Messe dup my w3 total cache trying to fix things as well. A few icons and checkboxes now not appearing. Can I provide log in credentials for a quick look?

#53709 Copied Theme version: updated WooCommerce version: updated

Eva Kemp

Support staff

March 31, 2015 at 21:12

Hello,

Yes, please provide us with wp-admin panel and FTP credentials and specify what icons aren’t shown.

Thank you.
Regards,
Eva Kemp.

#53723 Copied
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