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Topic: PL

Su Flo

Participant

September 10, 2018 3:36 pm

Dear Xstore,

We have a question in the private content and hope you can assist.

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Rose Tyler

Support staff

September 10, 2018 3:49 pm

Hello,

There is a Mixed Content issue, that is caused by this image http://prntscr.com/ksr08q so you need to re-upload the image.

Regards

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Su Flo

Participant

September 10, 2018 5:03 pm

Hi Rose,

Thank you. Have amanded but have more related questions in the Private content.

Hope you can help.

BR, Su.

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Su Flo

Participant

September 10, 2018 6:08 pm

Hi Rose,

In the meantime, so the scrolling works properly we have temporarily added the Icon to the top left.

BR, Su.

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Rose Tyler

Support staff

September 11, 2018 9:45 am

Hello,

Please provide us with correct wp-admin access.

Regards

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Su Flo

Participant

September 11, 2018 9:48 am

Hi Rose,

New Credentials are in the private content.

Kind Regards, Su.

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Su Flo

Participant

September 11, 2018 11:57 am

Dear Rose,

We have an urgent issue in the private content.

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Rose Tyler

Support staff

September 11, 2018 12:10 pm

Hello,

Please check About us page mow.
What exactly doesn’t work?

Regards

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Su Flo

Participant

September 11, 2018 12:31 pm

Hi Rose, We has a glitch and the site strangely went off-line for 30 mins. Looks ok now, apart from the grey padlocks. Can anything be done about this?

Many thanks.

Kind Regards, Su.

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Rose Tyler

Support staff

September 11, 2018 12:46 pm

Hello,

The grey padlock on About page was fixed. Do you have the problem on another page?

Regards

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Su Flo

Participant

September 11, 2018 1:04 pm

Hi Rose,

Again, the website is not loading up. Our hosting company say its to do with the theme. Could you help? Kind Regards, Su.

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Rose Tyler

Support staff

September 11, 2018 1:09 pm

Hello,

I do not see the problem.
Have you changed access?

Regards

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Su Flo

Participant

September 11, 2018 1:24 pm

Hi Rose,

Tried loading again after refreshing the cache and we get a blank white screen as per the Screen shot in private content.

BR, Su.

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Rose Tyler

Support staff

September 11, 2018 1:47 pm

Hello,

If you face the white screen or similar problem, try to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

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