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Pictures on the website is no longer displayed.

This topic has 8 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Rose Tyler

Natalia.She

Participant

August 7, 2016 at 12:44

I recently transferred a site to a new hosting. The site worked fine a few weeks. A week ago, the image no longer displayed. I did not do any updates or changes.
I restored the site from backup, but this problem has not disappeared. Can you help me?

Please, contact administrator
for this information.

#135883 Copied Theme version: Legendav 1.8 WooCommerce version: WC Version: 2.4.10

7 Answers

Rose Tyler

Support staff

August 8, 2016 at 07:38

Hello,

Did you have any error in the transfer to a new hosting? Do you have those pictures in the media library?
Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

#135892 Copied

Natalia.She

Participant

August 8, 2016 at 19:24

There were no errors in the transfer to a new hosting.
These files exist in the media library.

Please, contact administrator
for this information.

#136031 Copied

Rose Tyler

Support staff

August 9, 2016 at 10:17

Hello,

Please provide us with FTP credentials.

Regards,
Rose Tyler.

#136087 Copied

Natalia.She

Participant

August 9, 2016 at 21:01

FTP:

Please, contact administrator
for this information.

#136170 Copied

Rose Tyler

Support staff

August 10, 2016 at 08:47

Hello,

Please update the theme and all required plugins to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme.
https://youtu.be/KdWESIIPU1k
Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#136204 Copied

Natalia.She

Participant

August 17, 2016 at 22:29

Thank you for your help!
My problem was solved.

#137025 Copied

Rose Tyler

Support staff

August 18, 2016 at 07:00

Hello,

You’re welcome!

Regards,
Rose Tyler.

#137033 Copied
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The issue related to '‘Pictures on the website is no longer displayed.’' has been successfully resolved, and the topic is now closed for further responses

Pictures on the website is no longer displayed.

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