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Photos cut off on product page and when you click on a product

This topic has 18 replies, 5 voices, and was last updated 10 years, 4 months ago ago by annexgrfx

annexgrfx

Participant

June 24, 2015 at 19:06

For some reason when you click on a product in the store. The photo is cropped, it does not show up fully unless I adjust the page size then it renders fully. products on the product page show cropped as well not all of them only some. is there a reason for this. The last thing I want is for people to not view products properly.

Please, contact administrator
for this information.

#71406 Copied Theme version: Royal Store v.0.0.1 WooCommerce version: 2.3.11

17 Answers

Eva Kemp

Participant

June 24, 2015 at 20:45

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#71425 Copied

annexgrfx

Participant

June 25, 2015 at 15:17

No Problem please find the information below.

Please, contact administrator
for this information.

#71609 Copied

Eva Kemp

Participant

June 25, 2015 at 19:06

Hello,

I’ve set default dimensions for products images as described in our documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce and regenerated thumbnails with the help of plugin http://wordpress.org/plugins/regenerate-thumbnails/ .
Please clear browser cache and check images on Shop page now.

Regards,
Eva Kemp.

#71676 Copied

annexgrfx

Participant

June 26, 2015 at 17:09

Thank you the photos are not fully displayed however the product itself is still cut off when you view the product. until I stretch the browser window to make it smaller or larger then the rest of the image shows up.

#71901 Copied

Eva Kemp

Participant

June 26, 2015 at 19:32

Hello,

As I see the image is shown fine:
http://storage4.static.itmages.com/i/15/0626/h_1435343464_3204024_408e39f3e8.png
Please provide us with a direct link where you have issues.

Regards,
Eva Kemp.

#71942 Copied

annexgrfx

Participant

August 11, 2015 at 12:50

Any of the photos will look fine if I move the browser window size, If I adjust its size smaller or larger then the photo loads up but if I just click on a product the photo is cut off. I have regenerated the thumbnails 3 times and same thing. The photos are not loading properly on the product page.

Please, contact administrator
for this information.

#79384 Copied

perriaqua

Participant

August 11, 2015 at 13:17

Sorry to post but I just want to know how to put up a topic – cant find this anywhere?

#79388 Copied

Robert Hall

Participant

August 11, 2015 at 13:33

Hello @perriaqua,

Please don’t spam your questions.
You can create topic at this link https://www.8theme.com/forums/royal-wordpress-support-forum/
Please scroll down and you’ll see this field. See screenshot: http://prntscr.com/83cqgn

Regards,
Robert Hall.

#79393 Copied

perriaqua

Participant

August 11, 2015 at 13:40

I will try not to spam but after continue fails to capture someone anyone attention I did the next best thing I could think off

Your site is very unfriendly and I just need help to the problems I am finding on your themes

#79395 Copied

annexgrfx

Participant

August 11, 2015 at 13:47

I have no idea who Perriaqua is, and I would really like an answer to my question. Please dont blame me for their actions!

#79396 Copied

perriaqua

Participant

August 11, 2015 at 13:51

Hi annexgrfx
Not blaming you – my comment was aimed at Robert hall- just trying to get someone to respond to anything.

I have sent so many emails to 8theme but no one has came back, was hoping one of the staff could advise me – on how to start a topic- this has now happened

Didn’t mean to step your toes, just frustration on my part as I am getting so many issues and no one to ask

Hope you get you answer to your question

#79397 Copied
Eva Kemp

Participant

August 11, 2015 at 15:03
Hello @annexgrfx,

Please try to use this code in child style.css:

.owl-carousel .owl-wrapper-outer, .product-images-slider { height: auto !important; }

Regards,
Eva Kemp.
#79404 Copied
annexgrfx

Participant

August 11, 2015 at 15:46

Same thing.
No change. emptied my cache and everything.

#79414 Copied

Eva Kemp

Participant

August 12, 2015 at 10:12

Hello,

I’ve checked single product page and haven’t seen any issues:
http://storage2.static.itmages.com/i/15/0812/h_1439370713_4248489_e664e4b408.png
Please show us a screenshot of the problem.

Regards,
Eva Kemp.

#79539 Copied

annexgrfx

Participant

August 12, 2015 at 15:13

I am not able to post a picture here but I have posted it to my website. The link is in the private message

Please, contact administrator
for this information.

#79632 Copied

Jack Richardson

Support staff

August 12, 2015 at 16:49

Hello,

We’re sorry, but we can’t replicate the issue. Please view the screenshot:
http://storage1.static.itmages.com/i/15/0812/h_1439394549_2767850_674e2dc804.png

Do you have such problem in all browsers?

Best regards,
Jack Richardson.

#79657 Copied

annexgrfx

Participant

August 12, 2015 at 21:02

Yes, I have this issue in the following browsers.

iphone, ipad, samsung galaxy, blackberry, safari, Firefox, google chrome, internet explorer…. I have this issue no matter where I look.

Maybe try surfing the website via a proxy and let me know what you see, I have purchased two of these themes for two clients and they are both experiencing the same issue. Different hosts and same problem, even your demo setup did the same thing…..

#79725 Copied
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Photos cut off on product page and when you click on a product

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