PDF Invoice Plugin Issue – creating past invoices does not work

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: websitedude1985
    WebsiteDude
    Participant
    January 16, 2023 at 06:56

    Hi there

    I checked the plugin for help and found this…..

    https://support.rightpress.net/hc/en-us/articles/202433858-Is-it-possible-to-generate-PDF-invoices-for-past-orders-which-were-placed-before-installing-the-plugin-

    However on our site when we follow the process – and then try to click the invoice download button for orders pre the date of activating the plugin – the PDF invoice does not work. Please see video attached.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2023 at 08:32

    Hello, Websitedude1985,

    Thank you for using our theme.

    We suggest that you go to WooCommerce > Status > Logs and check the log file with the most recent date. This may help to identify what needs to be fixed.

    We also recommend that you test the problem with the default WooCommerce theme – Storefront.
    Please let us know the results.

    Best Regards,
    8Theme’s Team

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