PCLZIP_ERR_BAD_FORMAT (-10) - by Diego Sanchez

This topic has 2 replies, 2 voices, and was last updated 3 years, 7 months ago ago by John Holden

  • Avatar: Diego_Sanchez
    Diego Sanchez
    Participant
    July 7, 2020 at 02:10

    Hi, i have a problem…

    Actualizando el tema XStore (1/1)

    Descargando la actualización de https://www.8theme.com/themes/api/files/get/xstore.zip?token=
    Desempaque de la actualización…
    Ocurrió un error al actualizar XStore: El paquete no pudo ser instalado. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    any solution?

    1 Answer
    Avatar: John Holden
    John Holden
    Support staff
    July 7, 2020 at 06:05

    Hi,

    This problem could be caused by a few reasons:

    1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again

    2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

    You can also update the theme via FTP instead of auto update – http://xstore.helpscoutdocs.com/article/63-theme-update

    Regards,
    Hung PD

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