PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

This topic has 2 replies, 2 voices, and was last updated 3 years, 1 month ago ago by Rose Tyler

  • Avatar: Kevin
    Kevin
    Participant
    January 30, 2021 at 15:16

    Hi,

    I’ve already read about +20 topics about this problem but I can’t find anything that helps me further.

    I’ve installed + updated XStore already and installed all the Plugins from the Themeforest Folder via Filezilla but there are still some plugins missing that can only be downloaded in the dashboard.

    When I try to download them the error:

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    occurs and I cant do anything against it. What I tried so far:

    – reactivating theme with serial
    – installing theme via WP dashboard
    – installing theme via FTP
    – deleting ALL plugins and the theme via FTP

    Second Problem:

    When I try to setup a header in the theme customizer it won’t get displayed at all.

    Can someone help me please? I just bought the theme and I’m sad that I can’t use it properly…

    I put the WP Admin Login data in private content area so some staff can maybe take a look..

    thanks

    EDIT: I was able so solve the header problem, plugins still not working

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2021 at 16:26

    Hello,

    Thanks for contacting us.
    https://prnt.sc/xvf83w
    In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Regards

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