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PB with pictures on blog - by ben - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

ben

Participant

March 15, 2018 at 11:15

Dear,

Since few days i can not add featured picture in post page.

Thank you to solve this problem.

Good day

#188279 Copied

7 Answers

Rose Tyler

Support staff

March 15, 2018 at 11:22

Hello,

Please provide us with your website URL and temporary wp-admin access in Private Content so we can take a closer look.

Regards

#188283 Copied

ben

Participant

March 15, 2018 at 11:59

https://mycbdstore.online/wp-admin/

You already have admin acces but how to send it to you in privat?

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Rose Tyler

Support staff

March 15, 2018 at 12:01

I’ve checked your topics on our forum and you did not provide credentials before. Please provide them in Private Content http://prntscr.com/iribwb

Regards

#188300 Copied

ben

Participant

March 15, 2018 at 12:17

here you are

Please, contact administrator
for this information.

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Rose Tyler

Support staff

March 15, 2018 at 12:52

Hello,

The problem doesn’t relate to our theme. I’ve enabled a default theme (Twenty Seventeen) and the problem persist.
We are theme support and we can help you with issues related strictly to our theme. If some default functions do not work for you even with default theme you need to contact wordpress support or your hosting provider.
Feel free to ask if you have any other questions.

Regards

#188311 Copied

ben

Participant

March 15, 2018 at 13:06

I have this problem since only the update of your template one week ago, so problem comes obligatory from this.

Please continu to look at it. I’ shure you will find from where it come from.

Good day

#188314 Copied

Rose Tyler

Support staff

March 15, 2018 at 13:27

You can activate a default theme to be sure that the problem doesn’t relate to theme.
Try to disable all 3-rd party plugins to make sure that is not an effect of some plugin.
In case, you are sure that problem independent of theme and plugins, you need to contact hosting administrator/support and ask them to explore the problem.

Regards

#188318 Copied
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