The problem doesn’t relate to our theme. I’ve enabled a default theme (Twenty Seventeen) and the problem persist.
We are theme support and we can help you with issues related strictly to our theme. If some default functions do not work for you even with default theme you need to contact wordpress support or your hosting provider.
Feel free to ask if you have any other questions.
You can activate a default theme to be sure that the problem doesn’t relate to theme.
Try to disable all 3-rd party plugins to make sure that is not an effect of some plugin.
In case, you are sure that problem independent of theme and plugins, you need to contact hosting administrator/support and ask them to explore the problem.
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