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  Hasan

  Participant

  July 22, 2025 at 07:21

  Dear Team,

  I’m having a problem with payment failure redirection page, when the user clicks on cancel the redirection sends them to the following page:

  /checkout/order-received/4194/?key=wc_order_nWRpfIHmnrjIK&tap_id=chg_LV07H4420250914Tc6h2207525

  thank from vt
  Thank you. Your order has been received.

  Files is visible for topic creator and
  support staff only.

  #450464 Copied
  1 Answer
  

  Rose Tyler

  Support staff

  July 22, 2025 at 07:41

  Hello,

  Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
  If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

  Warm Regards,
  The 8Theme Team

  #450468 Copied
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