Payment problem – Checkout.fi plugin

This topic has 4 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: DylansTrading
    DylansTrading
    Participant
    October 2, 2015 at 10:30

    Hello and greetings from Finland.

    Now that I’ve finally started to get orders, my payments are not coming through.

    Step by step:

    Customer chooses products – goes to cart – fill in address and accepts the terms – chooses the payment method – selects one and get redirected to address without https:// ?

    For example Svea payment:

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 2, 2015 at 12:09

    Hello,

    As I see you’re using 3rd-party plugin for payment.
    Please take our apologies but we don’t provide support for 3rd-party extensions.
    You have to contact the plugin author.

    Regards,
    Eva Kemp.

    Avatar: DylansTrading
    DylansTrading
    Participant
    October 3, 2015 at 11:58

    Hello Eva,

    Thank you for your reply.

    I did contact to the 3rd party plugin author. Woothemes and checkout.fi.
    They have been taking care of the situation for two months now and both said the problem is in the theme and I should contact to your support.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 5, 2015 at 18:15

    Hello,

    Please take our apologies but we don’t provide support for 3rd-party extensions.
    We don’t guarantee full compatibility of 3rd-party plugins with the theme.

    We’re sorry for inconveniences.

    Regards,
    Eva Kemp.

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