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Payment method not available in woocommerce.

This topic has 5 replies, 4 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

SmartGroup

Participant

December 9, 2024 at 10:47

Payment method not available in woocommerce in the ckeckout page. i have configured all the plugins and they are connected but i keep getting this. any idea on how to fix this? when i activate cash payment it does show up in the list of payment list but when i remove it the other payments are also not showing

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#426886 Copied Theme version: 9.4.5

4 Answers

Rose Tyler

Support staff

December 9, 2024 at 14:31

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the payment methods not appearing on the WooCommerce checkout page, despite having configured all the necessary plugins and connections. Based on the information provided, it seems that the payment methods are not displaying unless the cash payment option is activated.

To assist you in resolving this issue, provide us with temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#426920 Copied

SmartGroup

Participant

December 9, 2024 at 16:41

i have posted the ftp in the private content area.

i will wait for your answer.
thanks in advance

Please contact administrator
for this information.

#426945 Copied

Luca Rossi

Support staff

December 10, 2024 at 04:41

Dear @SmartGroup,

We hope this message finds you well.

We would like to inform you that we have enabled some default payment methods from WooCommerce, and they are displaying correctly, as shown in the following screenshot:
https://prnt.sc/KfZX4nuAaSjY.

Regarding the Mollie payment methods, we kindly suggest trying to disable the “Sales Countries” option to see if this resolves the issue:
https://prnt.sc/y_nQHC2EwPZc.

If the issue persists, we recommend reaching out directly to the plugin’s author for further assistance. Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

Thank you for your understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#426976 Copied

Andrew Mitchell

Support staff

December 10, 2024 at 15:19

Dear SmartGroup,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#427103 Copied
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