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Paybox.mn elementor not working. pro elements plugin broken.

This topic has 11 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

zoljargal

Participant

November 18, 2024 at 08:55

Hello. My pro elements plugin broken. I tried delete and reinstall. but still not working. Error is: My elementor cant open. (error 500) Please fix it

#423946 Copied Theme version: 9.4.4

10 Answers

Tony Rodriguez

Support staff

November 18, 2024 at 09:20

Hello, @zoljargal,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#423953 Copied

zoljargal

Participant

November 18, 2024 at 10:09

I tried new hosting plan. and my memory limit is 512 and exec time is 300. but still error. my site working 8.2 php, just elementor not working after install pro elements. Single element plugin working. but element stops working after installation pro elements

#423959 Copied

Tony Rodriguez

Support staff

November 18, 2024 at 11:15

Hello, @zoljargal,

Thank you for your prompt response.

In order to assist you further, could you kindly provide a screenshot of the issue you are experiencing? Additionally, please share your website’s WP-admin access in the private content area so that we can investigate and offer the necessary support.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#423971 Copied

zoljargal

Participant

November 18, 2024 at 15:06

if you disable pro elements . element builder works. active pro elements after giving eroor.png

Please contact administrator
for this information.

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support staff only.

#423999 Copied

Tony Rodriguez

Support staff

November 19, 2024 at 05:20

Hello, @zoljargal,

Thank you for your response,

We are unable to install the latest version of the XStore core plugin on your site, Please install and activate the latest version of the XStore core plugin (5.4.5) here: https://www.8theme.com/downloads/

Afterward, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#424072 Copied

zoljargal

Participant

November 19, 2024 at 08:10

Yes i allowed. I backed up files

#424101 Copied

Luca Rossi

Support staff

November 19, 2024 at 10:06

Dear @zoljargal,

We could see it’s 500 fatal error.

In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details?

– FTP Host
– FTP Username
– FTP Password
– FTP Port

Best regards,
8Theme’s Team

#424125 Copied

zoljargal

Participant

November 19, 2024 at 10:51

sent

Please contact administrator
for this information.

#424136 Copied

Luca Rossi

Support staff

November 20, 2024 at 13:41

Dear Zoljargal,

We hope this message finds you well.

We would like to inform you that we have successfully reinstalled the Pro Elements plugin for you. The Elementor Editor should now be functioning properly.

Could you kindly verify if everything is working as expected on your end?

Thank you for your attention, and please feel free to reach out if you need further assistance.

Best regards,
8Theme Team.

#424367 Copied

Andrew Mitchell

Support staff

November 20, 2024 at 16:54

Dear zoljargal,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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Paybox.mn elementor not working. pro elements plugin broken.

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