• 

  fredwerk

  Participant

  September 13, 2014 at 17:31

  Hi,

  Here http://www.exclusivefashiondesigns.com/my-account/ when I click on “Lost your password?” http://www.exclusivefashiondesigns.com/my-account/lost-password/ and enter my email address, it does nothing and no email is being sent.

  Thanks for checking,

  #15388 Copied
  11 Answers
  

  Eva Kemp

  Participant

  September 13, 2014 at 18:55

  Hello,

  Please provide us with FTP and wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #15393 Copied
  

  fredwerk

  Participant

  September 13, 2014 at 19:10

  Hi,

  Many thanks 🙂

  Please, contact administrator
  for this information.

  #15394 Copied
  

  fredwerk

  Participant

  September 14, 2014 at 18:34

  Hi,

  I am not sure if that has to do with the out of date files from the theme due to the Woocommerce update, but when I try to register as a customer, I am not getting the confirmation email. However I did check the email settings of Woocommerce and it is all enabled.

  Thanks for advising,

  #15438 Copied
  

  Eva Kemp

  Participant

  September 15, 2014 at 09:59

  Hello,

  We recommend you to disable all 3rd-party plugins to check if some is causing the issue.
  Thank you.

  Regards,
  Eva Kemp.

  #15488 Copied
  

  fredwerk

  Participant

  September 15, 2014 at 18:32

  Hi, I managed to make everything else work. However when I try to reset a password, I do not get that green message saying that it has been done, it seems that it does nothing.

  Please note, I have deactivated all plugins beside Woocommerce, and issue still persists.

  #15594 Copied
  

  fredwerk

  Participant

  September 16, 2014 at 12:21

  Any news on this issue?

  Many thanks,

  Please, contact administrator
  for this information.

  #15704 Copied
  

  Eva Kemp

  Participant

  September 16, 2014 at 13:41

  Hello,

  As that message is related to Woocommerce plugin, we recommend you to contact their support concerning this issue.

  Thank you.
  Regards,
  Eva Kemp.

  #15716 Copied
  

  fredwerk

  Participant

  September 16, 2014 at 20:00

  Hi,

  I think the issue is with the theme Legenda.

  I have tried the password reset with theme Twenty Fourteen and it works fine. Reverting back to Legenda and the issue still exist. I enter email to reset password, and it just goes back to “my-account” page. Nothing happens.

  #15778 Copied
  

  Eva Kemp

  Participant

  September 17, 2014 at 10:07

  Hello,

  Have you updated the theme to 2.4 version? Please do this and remove “woocommerce” folder in wp-content/themes/legenda before the update.

  Thank you.

  Regards,
  Eva Kemp.

  #15842 Copied
  

  fredwerk

  Participant

  September 17, 2014 at 11:58

  Hi,

  Many many thanks!

  This has worked.

  #15866 Copied
  

  Robert Hall

  Participant

  September 17, 2014 at 11:58

  Hello,

  You’re welcome!

  Regards,
  Robert Hall.

  #15867 Copied
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