Password reset doesnt work, reset link will not sent to the client

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Alex Carter

  • Avatar: Elia
    Elia
    Participant
    June 25, 2025 at 19:48

    After the last update the reset password link doesn’t sent to te client. The other email work properly

    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 26, 2025 at 07:03

    Hello,

    Thank you for reaching out to us.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

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