Parts of the home page have disappeared, the site has been damaged

This topic has 6 replies, 3 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez

  • Avatar: montse
    montse
    Participant
    December 22, 2025 at 07:38

    in administration we see a big black box, and Elementor does not open, instead in the published site some parts have disappeared

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 22, 2025 at 08:00

    Hello @montse,

    It appears that your developers or a custom plugin have added the site URL above all of your content (please check the private content), which has disrupted the structure of the content on each page. We kindly ask you to review this issue with your developer, as it seems a paragraph tag was opened but not properly closed in the code. Alternatively, you may provide temporary FTP access so that we can examine the source of the issue and attempt to resolve it.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: montse
    montse
    Participant
    December 22, 2025 at 08:24

    ftp

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 22, 2025 at 10:29

    Hello @montse,

    We have conducted a thorough review of the content on your home page, as the issue occurs only there. During our testing, we found that multiple HTML-based widgets are used in your content, which may cause such issues. Among them, we identified the following problem: https://prnt.sc/2We9F5-AZOrp, which has already been fixed on your home page. You can now verify the changes.

    Additionally, we kindly recommend using widgets from the list available in Elementor, such as the Advanced Headline widget (https://prnt.sc/pOPuHsJc2aAI), instead of custom HTML code.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: montse
    montse
    Participant
    December 22, 2025 at 10:42

    Thanks for the support! My topic “parts of the home page have disappeared, the site has been damaged” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 22, 2025 at 10:42

    Dear montse,

    We really appreciate your time and engagement within the WordPress & WooCommerce community

    Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

    Your input makes a real difference.

    Topic closed.
    The 8Theme Team

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