Pagination eternal loop - by Update - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: Update
    Update
    Participant
    December 31, 2015 at 12:08

    1) Go to 2nd page of the products
    2) View product page
    3) Click “Return to previous page”
    4) Now the list is constantly reloading

    It happened in previous Legenda version also.

    How to fix it?

    19 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 15:11

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 4, 2016 at 15:39

    They are the latest versions.
    Legenda: 2.10.0
    Woocommerce: 2.4.12

    And installed as described.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 15:45

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 4, 2016 at 16:28

    Here they are.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 16:53

    Hello,

    I don’t see pagination on your Shop page. Please show a direct page where you have it.

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 4, 2016 at 18:24

    I had to eliminate the paging because of the bug – it made page unusable!

    Please change the setting “Products per page” in your own theme settings and you are good to go!

    I changed it to 4 for now. If you are unable to fix it, please change it to -1.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 19:15

    Hello,

    I clicked on the 3rd page on your Shop page, then clicked on the 13th page, after that I pressed “Return to previous page” link and was redirected to the 3rd page, so the link is working fine.
    What browser are you checking in?
    Try to use another one.

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 4, 2016 at 19:19

    Please test it as i described in my original post!

    1) Go to 2nd page of the products
    2) View product page <-YOU ARE MISSING THIS STEP!
    3) Click “Return to previous page”
    4) Now the list is constantly reloading

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 4, 2016 at 19:30

    Hello,

    Even when I viewed single product page and then clicked “Return to previous page” link I was redirected to the 2nd page of Shop page and it was loaded properly.
    Have you tried to check with other browser?

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 4, 2016 at 20:04

    It’s Safari and OS X 10.10. Currently have no other browser to use.
    Wanted to test it in iOS also but noticed that this theme doesn’t scale on mobile – something wrong it our setup? In your DEMO page can not test this bug because this part of the page is missing (Return to previous page).

    Avatar: Eva
    Eva Kemp
    Support staff
    January 5, 2016 at 16:28

    Hello,

    This issue persists only in Safari browser and only for “Return to previous page” link.
    Our developers were able to replicate the issue and will try to resolve it.
    But solution will be available only in the theme update.
    Meanwhile you can hide this link on Shop page.

    Regards,
    Eva Kemp.

    Avatar: Update
    Update
    Participant
    January 5, 2016 at 16:41

    No, i will change the product count per page back to -1.
    Hope you resolve it in the next release.

    Thanks!

    Avatar: Eva
    Eva Kemp
    Support staff
    January 5, 2016 at 16:55

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Update
    Update
    Participant
    January 6, 2016 at 00:57

    What about mobility issue i discovered during testin?

    Wanted to test it in iOS also but noticed that this theme doesn’t scale on mobile – something wrong it our setup?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 6, 2016 at 09:48

    Hello,

    Now we can’t access WP Dashboard getting the error “You do not have sufficient permissions to access this page.”.
    Please open access for us.

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 6, 2016 at 11:28

    Reopened the access. Please try again.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 6, 2016 at 12:16

    Hello,

    The problem persists only with your child theme. Activate parent theme and check your site on mobile.
    You should check your customization made in the child theme.

    Best regards,
    Jack Richardson.

    Avatar: Update
    Update
    Participant
    January 6, 2016 at 12:25

    Thank you for information – i will check what can be wrong with child theme css.
    Have a nice day!

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 6, 2016 at 12:42

    Hello,

    You’re welcome.

    Have a nice day too.

    Best regards,
    Jack Richardson.

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