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Pages Blank After Latest Legenda Update - by moarph

This topic has 10 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

moarph

Participant

December 1, 2015 at 16:37

Hey guys,

Thank you for making such a great theme. However, I’ve come up on a bit of an issue when trying to update from 2.5 to 2.9 for my client’s site. All pages (except the store page) end up blank, just showing the header navigation and footer. Can you please assist? Without updating the theme, it’s preventing the use of some much-needed plugins, like the most recent version of WooCommerce. Thanks!

Please, contact administrator
for this information.

#102200 Copied Theme version: 2.5 WooCommerce version: 2.3.0

9 Answers

Jack Richardson

Support staff

December 1, 2015 at 16:48

Hello,

Please provide us with WP Dashboard credentials too.

Thank you.

Best regards,
Jack Richardson.

#102202 Copied

moarph

Participant

December 1, 2015 at 17:46

Info below.

Please, contact administrator
for this information.

#102216 Copied

Eva Kemp

Participant

December 1, 2015 at 19:20

Hello,

Besides updating the theme you must also update Woocommerce and other required plugins.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
You can download the plugins here: https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#102234 Copied

moarph

Participant

December 2, 2015 at 04:22

I’ve done that and it doesn’t fix the blank page issue. Any ideas?

#102282 Copied

Eva Kemp

Participant

December 2, 2015 at 09:12

Hello,

May we update the theme and plugins?
Please confirm you have a back up.

Regards,
Eva Kemp.

#102308 Copied

moarph

Participant

December 2, 2015 at 15:59

Yes you may, I have backed up the site and database. Thanks

#102373 Copied

Eva Kemp

Participant

December 2, 2015 at 17:43

Hello,

I’ve updated the theme and required plugins.
Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#102391 Copied

moarph

Participant

December 2, 2015 at 20:00

Working perfectly! Thank you so much for your help.

#102423 Copied

Eva Kemp

Participant

December 2, 2015 at 20:29

Hello,

You’re welcome.

Regards,
Eva Kemp.

#102437 Copied
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