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Page Theme Options and VC Won't Save

This topic has 9 replies, 4 voices, and was last updated 8 years, 8 months ago ago by Amzy Leel

damiko

Participant

March 16, 2017 at 17:14

Hi there,

I moved my site over to the live server, and now I am having an issue after I save my homepage.

Although the changes do save to the front-end, the page in the admin site does following:

– fails to keep the CSS in Visual Composer (in the cog)
– reverts to Classic Mode
– a loose the theme options (in this case, disabled sidebar and slider revolution in header

Thanks,
Mike

Please, contact administrator
for this information.

#157165 Copied Theme version: 3.9 WooCommerce version: 2.6.14

8 Answers

Olga Barlow

Participant

March 17, 2017 at 17:23

Hello,

1) Try to disable all the third-party plugins that do not come bundled with our theme and try to save your page again. Does the issue still persist? If not then enable the additional plugins one by one and check which one causes problem.

2) Update VC and Revolution slider to latest versions https://www.8theme.com/download-plugins/

In case disabling of plugins does not help, please, provide me FTP access to your site.

Regards

#157231 Copied

damiko

Participant

April 8, 2017 at 18:21

Hi, sorry for the ultra-delay. I haven’t worked on this site for a while.

The issue still persists.

For example, looks at this page in the admin: https://golfsudbury.com/wp-admin/post.php?post=7205&action=edit

When updated, it changes the slug, and resets sidebar and comment settings.
(note, please put settings back after)

I should also mention that once switching the site live, it didn’t move to a different server, just a different spot on the same server. The only real difference I can think of is that the live site is using https.

Please see my ftp info below.

Thanks!

Please, contact administrator
for this information.

#159202 Copied Theme version: 3.1.11

Olga Barlow

Participant

April 11, 2017 at 15:20

Hello,

Seems problem caused by Facebook Thumb Fixer plugin. I have disabled it and everything works fine.
Use YOAST SEO plugin to be able to choose images for the FB.

Regards

#159609 Copied

damiko

Participant

April 15, 2017 at 18:02

Okay, great. Thanks for your help.

#160240 Copied

Rose Tyler

Support staff

April 18, 2017 at 15:33

Hello,

You’re welcome!

Regards

#160434 Copied

damiko

Participant

April 20, 2017 at 02:51

Hi, sorry… but I still can’t seem to get the theme options to save: “There was a problem with your action. Please try again or reload the page.”

I tried disabling all plugins (except Redux Framework and XStore Core).

Can you please help me out?

Thanks.

#160626 Copied

damiko

Participant

April 21, 2017 at 00:47

Nevermind, I got it worked out. It was relates to mod security with my webhost. Thx

#160793 Copied

Amzy Leel

Participant

April 21, 2017 at 04:18

Glad you found the solution.

Thanks for posting your solution here.
this will help to some other users too.

#160796 Copied
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