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Page reload after closing lightbox - by richnation

This topic has 6 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Robert Hall

richnation

Participant

September 14, 2016 at 16:42

I installed Simple Lightbox plugin and every time I close the lightbox the whole page reloads. I activated WordPress 2015 theme and the problem went away so we know it’s a conflict between the theme and plugin.

URL: https://sheeble.com/32-hil-arious-anti-hillary-clinton-products-can-buy-today/

Please advise.

Please, contact administrator
for this information.

#139713 Copied Theme version: 3.0.3

5 Answers

Robert Hall

Support staff

September 14, 2016 at 17:21

Hello,

Unfortunately we don’t provide support for 3rd-party plugin and can’t guarantee full compatibility with our theme.

Regards,
Robert Hall

#139716 Copied

richnation

Participant

September 14, 2016 at 18:19

Even if it’s due to your theme not being coded according to the WordPress codex?

#139719 Copied

Robert Hall

Support staff

September 14, 2016 at 19:36

You can check which plugins are fully compatible with our theme at this link in ‘Compatible With’ section:
https://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

To fix issues with any third-party plugins needs additional customization which is not for free.
If you agree to proceed please contact us via form https://www.8theme.com/customization-services/ for further information.

Regards,
Robert Hall

#139725 Copied

richnation

Participant

September 14, 2016 at 20:57

You didn’t answer my question.

#139730 Copied

Robert Hall

Support staff

September 15, 2016 at 08:00

Hello,

Our theme is coded according to the WordPress codex, but we can’t make it compatible with all existing plugins and we can’t test them all (as you know there is large amount of different extensions). If there is a problem with some 3rd-party plugin that isn’t included in the theme package it requires additional customization which is not for free and you have to contact via the form https://www.8theme.com/customization-services/

Thank you for understanding.

Regards,
Robert Hall

#139740 Copied
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