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Page not show up!!! - by hanyu - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

hanyu

Participant

February 18, 2016 at 01:43

Hi there,

When i install the theme and install all the plugin as required and active them all. Then install base demo content, after that I got problem when I go to front-end, just show white page. I find when I deactivate the WPBakery Visual Composer plugin, can show content in front-end but layout broken. If activate the WPBakery Visual Composer plugin, just white page show up.

The version of WPBakery Visual Composer is Version 4.9.2.

#113589 Copied Theme version: Version 2.8

5 Answers

Stan Russell

Participant

February 18, 2016 at 08:23

Hello,

please navigate to our downloads section https://www.8theme.com/download-plugins/ , download latest version of Visual Composer plugin, update it via FTP and check your site.

Regards,
Stan Russell.

#113596 Copied

hanyu

Participant

February 18, 2016 at 20:58

Hi there,

I just upload latest Visual Composer plugin to the site, but I get server 500 error, but still if I deactivate this plugin, the page show up but no layout.

Mysite is site3.hansoncms.com
UserName: tester
Password: tester123

Please have look.

Thanks

#113755 Copied

Eva Kemp

Support staff

February 19, 2016 at 08:57

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#113798 Copied

hanyu

Participant

February 20, 2016 at 01:44

detail below

Please, contact administrator
for this information.

#113991 Copied

Robert Hall

Support staff

February 20, 2016 at 11:38

Hello,

The problem is caused by Essential Grid plugin. Deactivate it and Visual Composer editor will work.
Perhaps there is lack of resources on a server. You need contact your hosting provider support to check it as on our test site all those plugins are working fine together.

Best regards,
Robert Hall.

#114019 Copied
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