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Page not responding when accessing from Google organic with tracking parameters

This topic has 3 replies, 2 voices, and was last updated 6 days, 3 hours ago ago by Officina 2.0

Officina 2.0

Participant

April 29, 2025 at 11:51

Dear Support Team,

I’m experiencing a recurring issue on our website when I am logged in and access a product page from a Google organic search result that includes tracking parameters in the URL. For example:

https://greenterest.it/promoter-5-kg-bottos/?srsltid=AfmBOopJPw155eDVkduGBb59n0X7jMsKn6XMfa9K1TMSRqSt6M-nkGy4

When I access the page this way while logged in, the page does not respond, and I get a browser popup saying “The page is not responding” (see attached screenshot).

Could you please help me identify the cause and find a solution for this?

Thank you

#442287 Copied Theme version: 9.4.10

2 Answers

Alex Carter

Support staff

April 29, 2025 at 13:03

Hello,

Thank you for reaching out to us.

We appreciate you bringing this issue to our attention. Based on the information you provided, it appears that the problem may be related to how the tracking parameters in the URL are being handled when a user is logged in. This could potentially be causing a conflict or excessive resource usage, leading to the browser becoming unresponsive.

To assist you further, we kindly ask you to perform the following steps:

1. Try accessing the same product page without the tracking parameters while logged in and let us know if the issue persists.
2. Temporarily switch to a default WordPress theme (such as Twenty Twenty-Four) and disable all third-party plugins except for WooCommerce. Then, test the same URL again to see if the issue still occurs.
3. Enable WordPress debug mode and check if any errors are being logged when the issue happens.

These steps will help us narrow down whether the issue is theme-related or caused by a plugin conflict.

Please let us know the results of these tests, and we will be happy to investigate further and provide a suitable solution.

Best Regards,
8Theme’s Team

#442292 Copied

Officina 2.0

Participant

May 12, 2025 at 10:37

Thanks for the support! My topic “Page not responding when accessing from Google organic with tracking parameters” has been successfully resolved.

#443903 Copied
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Page not responding when accessing from Google organic with tracking parameters

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