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Page empty: Visual Composer has new version

This topic has 9 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

mrtko

Participant

March 23, 2015 at 15:10

Since yesterday my page is empty only the topbar is shown.
http://www.18tlt.com

There is an update of visual composer!
I don`t know if this might be the problem!

In der Visual composer Update it says that the theme producer need to send an update
including the new version!

Is there any way to update Visual Composer directly (without buying it) – should be included in the theme!

What could be the problem with my page?

Thx Martin

#51687 Copied Theme version: 2.6.1 (said in Theme Options) WooCommerce version: 2.3.7

8 Answers

Robert Hall

Support staff

March 23, 2015 at 15:25

Hello,

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#51695 Copied

mrtko

Participant

March 23, 2015 at 15:44

Hello,
thanks for fast answer.
I have updated the Visual Composer.

Still the same problem – site stays emptry expect the header bar!

I have deactivated already all critical plugins – same effect.
With different theme – site shows up normally.

Rg Martin

#51705 Copied

Brian Johnson

Member

March 23, 2015 at 15:49

Hello

Please provide us with wp-admin credentials to your site.

With best regards
Brian Johnson

#51708 Copied

Robert Hall

Support staff

March 23, 2015 at 15:50

Hello,

Please update your theme to the latest version ( 2.6.3)
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#51710 Copied

mrtko

Participant

March 23, 2015 at 15:51

see attached

Please, contact administrator
for this information.

#51711 Copied

Eva Kemp

Support staff

March 23, 2015 at 16:36

Hello,

I’ve deactivated YITH WooCommerce Wishlist plugin and site is working now.
Please clear browser cache and check.
Also update the theme to the latest 2.6.3 version and remove “woocommerce” folder in the directory wp-content/themes/legenda before update.
Create a back up of the files and database before update!
https://www.8theme.com/demo/docs/legenda/index.html#!/installation_upgrade > Theme Upgrade.

Thank you.
Regards,
Eva Kemp.

#51739 Copied

mrtko

Participant

March 23, 2015 at 17:13

Hello,

thanks for your fast support.
I have done the update. Everything ok.

Question for the Wishlist:
This is a thing you are also providing through your theme.
Are the any inconsistencies or should it work now again?

Thx Martin

#51751 Copied

Eva Kemp

Support staff

March 23, 2015 at 17:48

Hello,

Please provide us with FTP credentials. We’ll check the issue with Wishlist plugin.
Thank you.

Regards,
Eva Kemp.

#51760 Copied
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