PAGE EDIT ELEMENTOR LOADING PROBLEM ISSUE

This topic has 12 replies, 4 voices, and was last updated 1 days, 8 hours ago ago by Jack Richardson

  • Avatar: McAllen
    McAllen
    Participant
    July 22, 2025 at 07:31

    EDIT WITH ELEMENTOR IS NOT WORKING … SHOWING LOADING ..FOR REF WE ATTACHED SCREEN SHOT

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    support staff only.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 22, 2025 at 07:41

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 22, 2025 at 09:03

    I ADDED USER CREDIATIONAL IN PRIVATE CONTENT

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    support staff only.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 22, 2025 at 09:21

    Hello,

    We appreciate your prompt response.

    Please downgrade the PHP version to 8.1 or 8.2. Not all plugins are compatible with your current version 8.4.8

    Additionally, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    Warm Regards,
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 22, 2025 at 15:05

    I MADE CHANGES AS PER YOUR INSTRUCTOION STILL NOT WORKING

    Avatar: Alex Carter
    Alex Carter
    Support staff
    July 22, 2025 at 15:57

    Hello,

    We appreciate your prompt response.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 23, 2025 at 06:24

    I ATTACHED the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

    Content is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 23, 2025 at 15:34

    Hello @McAllen,

    We hope this message finds you well.

    We would like to inform you that we are currently observing the following error in the browser console on the home page within the editor:

    net::ERR_INCOMPLETE_CHUNKED_ENCODING 200 (OK)

    This error typically indicates that the web browser has received an incomplete or corrupted response from the server, despite the server initially returning a successful HTTP status code (200 OK). It often occurs when the server uses “chunked transfer encoding” to send data in segments, but the transmission is interrupted or the final chunk is not properly received.

    Below are some potential causes and recommended solutions:

    Possible Causes:

    1. Network Interruption:
    – Unstable or unreliable network connections may result in data loss during transmission, leading to incomplete chunks.

    2. Server-Side Issues:
    – Improper Implementation of Chunked Encoding: The server may be incorrectly handling chunked transfer encoding, resulting in malformed or incomplete data.
    – Server Crashes or Resource Limitations: If the server crashes or runs out of resources during data transfer, it may terminate the connection prematurely.
    – Proxy Server or Load Balancer Interference: Intermediate devices such as proxies or load balancers may interfere with chunked encoding, particularly if they have strict timeout or buffering settings.

    3. Application-Specific Issues:
    – The application serving the content may be closing the connection prematurely or encountering an error that prevents the complete transmission of data.

    Recommended Troubleshooting Steps:

    Server-Side:
    – Review server logs for any related errors.
    – Verify server configurations related to chunked encoding and buffering (e.g., ensure proxy_buffering is set to off in Nginx).
    – Confirm that the server has sufficient resources to handle requests.

    We hope this information is helpful in identifying and resolving the issue. Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 24, 2025 at 05:16

    I AM DISSAPOOINTED ON YOUR THEME TOTALLY WASTE OF MONEY. NOT WORKING ANY ONE TWMPLATE. PLEASE GIVE ME SOLUTION OR OTHERWISE CANCE MY SUBSCRIPTION.REFUND MY TOTAL AMOUNT.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 24, 2025 at 07:07

    Hello @McAllen,

    We hope this message finds you well.

    We have recently reviewed your website and noticed that the content appears to be empty, as shown in the following screenshot: https://prnt.sc/26xM7Zug_R2P. It seems that the site content may have been reset.

    Could you kindly confirm whether you have decided to reimport the demo content from scratch? Additionally, we would appreciate it if you could provide us with any relevant feedback, so we can further investigate and determine if there are any other underlying causes for this issue.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: McAllen
    McAllen
    Participant
    July 25, 2025 at 05:50

    I IMPORTED ONCE AGAIN STILL NOT ABLE EDIT WITH ELEMENTOR …PLEASE GIVE SOLAUTION OR OTHERWISE CANCEL MY SUBSRIPTION …ITS TO HEADACH

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 25, 2025 at 08:49

    Hello @McAllen,

    We hope this message finds you well.

    We would like to inform you that we have disabled both the XStore theme and the XStore Core plugin; however, the Elementor editor remains unavailable. This indicates that the issue is not related to our theme, but rather appears to be server-related (https://www.8theme.com/topic/page-edit-elementor-loading-problem-issue/#post-450593).

    You can perform the same test on your end to verify the results.

    May we kindly ask if you have contacted your hosting provider regarding the matter we previously mentioned? If so, could you please share their response with us?

    Since the issue persists regardless of the theme being active, it strongly suggests that the root cause lies within the server environment.

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    The 8Theme Team

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