Return to previous page

Page Content not Showing after Importing Demo Content and Editing One Product

This topic has 23 replies, 5 voices, and was last updated 2 weeks, 6 days ago ago by Andrew Mitchell

Chinthaka Arampath

Participant

December 29, 2025 at 08:21

Hi, I just imported demo content to the site and then edited on product. Now the page content is not showing up. Only the header visible.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#463387 Copied

22 Answers

Ayan Rahman

Support staff

December 29, 2025 at 08:48

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#463391 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 10:06

Thank you for helping out.

Please contact administrator
for this information.

#463402 Copied

Jack Richardson

Support staff

December 29, 2025 at 10:22

Hello @Chinthaka Arampath,

After enabling the debug mode (https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/) on your website, we noticed several notices (https://prnt.sc/nshtwiQn74tc) that could potentially cause issues during the import process (https://prnt.sc/40Rw6ijfba83), especially if third-party plugins were installed and activated before importing the demo content.

We recommend disabling all plugins except for WooCommerce, Elementor, PRO Elements, and XStore Core. Then, please use the “Content Reset” feature in the XStore Control Panel → Import Demos (https://prnt.sc/3a-JhI0ETxf6) and re-import the desired demo content from scratch.

You may follow the procedure described above on your own. Alternatively, if you would like us to reset all content on your website and perform the re-import for you, we will be happy to assist.

Best regards,
Jack Richardson
The 8Theme’s Team

#463404 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 10:28

Hi Support Team, can you please reset the content and perform the reimport for me. thank you.

#463405 Copied

Jack Richardson

Support staff

December 29, 2025 at 10:56

Hello @Chinthaka Arampath,

Please check your website now. We have reseted the content and imported the requested demo, also reactivated the previously disabled plugins, so you can review everything at your convenience.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#463407 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 11:38

I just checked the site. The issue is still there. I`ve updated on of the products to below.
https://kasthiram.lk/product/hot-red-with-floral-print-maslin-co-ord-suit/

The content on the page are not displaying.
https://prnt.sc/gBJOWGhqxxpb

When i navigate to shop page, a strange error is showing up. It got strange characters. Here is an screenshot.

https://prnt.sc/OzKFiNv8RY3M

#463414 Copied

Samir Malik

Support staff

December 29, 2025 at 13:19

Hello,

We have disabled some plugins and re-imported the demo content.

Everything now appears to be working correctly.

Could you please double-check?

Best regards,
The 8Theme Team

#463418 Copied

Jack Richardson

Support staff

December 29, 2025 at 13:24

Hello @Chinthaka Arampath,

Could you please check it now? The issue was caused by an incorrect configuration of the Wishlist page. We have now resolved the problem, and the pages are displaying correctly.

Best regards,
The 8Theme Team

#463419 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 13:38

Hi Team, this is frustrating.

The issue is still there. I just tried few products, ie edited few product that is imported with demo content. When just product name and permalink is updated the product loads ok. Soon as product images are changed the product page content does not load.

https://kasthiram.lk/product/golden-yellow-jaipur-silk-co-ord-suit/
https://prnt.sc/u30WMdYS3l-L

Then the shop page stops loading as well.
https://prnt.sc/lUF0pG3c9kOM

Why is this keeps happening?

#463421 Copied

Jack Richardson

Support staff

December 29, 2025 at 14:13

Hello @Chinthaka Arampath,

Could you please disable the CDN on your website, as it appears that the issues are caused by its incorrect configuration? For example, some content is being cached incorrectly, and certain CDN scripts are being inserted into the header elements (see https://prnt.sc/WnM89s2RSA5r).

Best regards,
Jack Richardson
The 8Theme Team

#463423 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 14:37

Hi Team,

This website is hosted on Bluehost. I have not configured any CDNs. But there is a CDN option provided by Bluehost. Now I have disabled as well. But the issue exist. Can you please check again from your end as well?

https://prnt.sc/uQDdDustfoZD

#463424 Copied

Jack Richardson

Support staff

December 29, 2025 at 15:03

Hello @Chinthaka Arampath,

Could you please contact your hosting provider and request the following:

– Check whether any server rules are rewriting the HTML output, as this may be causing the issue (for reference: https://prnt.sc/w8tDuQj6J4FL).
– Set max_input_vars to 2000 or higher (the current value is 1000).
– Temporarily disable any server caching and CDN (if there is any else except for the one you disabled).
– Ensure that the PHP version is between 8.0 and 8.2 (if it is higher, please temporarily downgrade it to version 8.2.x).

Best regards,
Jack Richardson
The 8Theme’s Team

#463426 Copied

Chinthaka Arampath

Participant

December 29, 2025 at 16:02

Hi team, checked above with the Bluehost team.

– No server rules are overwriting HTML output.
https://prnt.sc/CHuxh5_-rven

– max_input_vars set to 2000
https://prnt.sc/o0qPnjmDJ23u

– No CDNs enabled.
https://prnt.sc/6jKh2cIcuaSM

– PHP downgraded to 8.2.29
https://prnt.sc/Y09E1NLPJEI3

But the issue still exists.

#463429 Copied

Chinthaka Arampath

Participant

December 30, 2025 at 06:54

Hi Team,

Do we have any update on this? Appreciate support.

Thank you,

#463448 Copied

Andrew Mitchell

Support staff

December 30, 2025 at 11:52

Hello, Chinthaka Arampath,

Thank you for providing access. The main issue with the import was that the file editing option was disabled on your server (we have now enabled it). Please note that without this option, imports, image uploads, and even Elementor will not function properly.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#463466 Copied

Chinthaka Arampath

Participant

December 30, 2025 at 18:54

Hey Team,

I just edited one of the products that came with the demo. I just edited the title, permalink and product images and then click update. Now that product page is broken.

https://prnt.sc/K1xxMzG-SQbG

https://kasthiram.lk/product/hot-red-with-floral-print-maslin-co-ord-suit/

What might be happening here? Should we delete the whole site, and recreate in the hosting server again?

Request your urgent support team.

Thanks,

#463499 Copied

Andrew Mitchell

Support staff

December 31, 2025 at 09:42

Hello, Chinthaka Arampath,

Hi, yes, it is preferable to create everything from scratch and on a different hosting platform, as even when we try to edit pages in Elementor, we encounter the following error: “Additionally, a 503 Service Unavailable error was encountered.”

This issue occurs on all pages, not only on the single product page, and it persists even when using the default theme.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#463525 Copied

Chinthaka Arampath

Participant

December 31, 2025 at 10:24

Hi Andrew, I cant change the hosting platform. I am on Bluehost which is known for wordpress hosting. I have around 15 more sites on the platform, which i dont face such issues.

What I can do is delete the current instance and a new site in the same hosting.

And i assume this is an issue with the theme, since i don`t face issue like this on other sites.

If anything is not working, I would like to request a full refund. thanks. because I have to look for some other solutions. Client is waiting.

#463528 Copied

Chinthaka Arampath

Participant

December 31, 2025 at 10:48

Hi Andrew, I cant change the hosting platform. I have around 15 more sites on the platform, which i dont face such issues.

What I can do is delete the current instance and a new site in the same hosting.

And i assume this is an issue with the theme, since i don`t face issue like this on other sites.

If anything is not working, I would like to request a full refund. thanks. because I have to look for some other solutions. Client is waiting.

#463529 Copied

Andrew Mitchell

Support staff

December 31, 2025 at 12:36

Unfortunately, we can see that the issue persists even with the default theme. So, please reinstall WordPress from scratch, and we will try again. However, it is quite unusual-do your other websites also use Elementor as the main builder?

Best regards,
8Theme’s Team

#463533 Copied

Chinthaka Arampath

Participant

January 6, 2026 at 20:30

Hi Team,

I have purchased a new hosting from another provider (EasyWP) just for this client, to get your theme working and tried installing the theme and the demo. But it gives an error as well. But this time it comes during the demo installation.

I have attached a screenshot.

Please note this is a staging site. But registered with license key.

System status: All are ok. (Green ticks)

How should we resolve this one?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#463818 Copied

Andrew Mitchell

Support staff

January 7, 2026 at 10:49

Hello, Chinthaka Arampath,

Thank you for providing access. We can see that the demo has been installed correctly. In addition, we have noticed that you have already made changes to the products, and the website is functioning properly.

Best regards,
8Theme Team

#463833 Copied
Viewing 23 results - 1 through 23 (of 23 total)