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Out of stock product appears as In Stock

This topic has 4 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Andrew Mitchell

Jennifer

Participant

May 22, 2025 at 21:01

Hello,

Hope you are doing fine.
We are having some issues with our site
We are finding products that are out of stock but appear as In stock
In other products, the products that are out of stock get the badge, but some dont and appear as In Stock.
https://postimg.cc/9DkZ65RJ
This product is out of stock. All variations are zero, but is still showing In Stock: https://vuapparel.com.ar/producto/alr2l-remera-larga-algodon-con-lycra-manga-corta/

We already tried diactivating all plugins excep Xstore, and the Sales badge appears:
https://postimg.cc/3yVRr3Yb
But when we activate xstore plugin, the Out of stock badge doesnt appear:
https://postimg.cc/VdmNkGP1

Can you help us finding out what is causing this?

Regards,

Please, contact administrator
for this information.

#445207 Copied

3 Answers

Andrew Mitchell

Support staff

May 26, 2025 at 09:31

Hello, Jennifer,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#445527 Copied

Jennifer

Participant

May 26, 2025 at 14:12

Hello,

Sendin access

Please contact administrator
for this information.

#445578 Copied

Andrew Mitchell

Support staff

May 27, 2025 at 14:39

Hello, Jennifer,

Thank you for providing access. We have corrected the issue – please check and confirm at your convenience.

Best regards,
The 8Theme Team

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